JJHH
Disappointed, bad experience.
After getting my lab results I received a message that a clinician consultation was ‘Needed’. This was an additional $99 for a couple minute phone call, with absolutely no conclusive information that wasn’t already on my lab result - (telling me I would need to be retested). I also felt every question I asked in my consultation was met with nothing new or conclusive either. When I contacted their customer support after unhappy with my experience (what felt very scammy and simply a useless interaction) they refused to offer me a refund and said that’s just the way the process works and any doctor going over a result asking for additional testing would also cost that amount or more. Unfortunately, this isn’t true. I’ve had plenty of over the phone consultations post-lab result of any kind where I was recommended additional testing and not robbed of $100. Sure, the testing price point may catch your attention, but the customer support should not. Not to mention, if you read forums online these lab tests are notorious for being incorrect. Wish I’d protected myself in the beginning. Disappointed they didn’t care about my experience at all.