Sapphire ResortsReviews of staysapphire.com

I have tried to resolve my frustrations with Sapphire in good-faith discussions, but they are exhausting. From the very beginning, they misled me–all the way back to the initial presentation. I was told at least three separate times that the membership fees at the end of the year would be a static $499. I was told the timeshare would be easy to use and understand, and that if need be, it could be resold without issue. None of this was true. They fed me lie after lie to convince me to sign on the dotted line. After my initial purchase and rescission period expired, I received a service call at which time it was confirmed that the membership fee would continually increase. I immediately took exception to that; it was further explained to me that the package I had purchased was limited in points and how those points could be utilized. This added to my already frustration in trying to use the timeshare. I indicated a desire to sell and the service representative indicated that "in their experience, it would be much easier to sell my timeshare if I upgraded it." He misled me into thinking I could easily sell the timeshare, which gave me the peace of mind to upgrade, and that Sapphire would assist me in doing so. He preyed upon my reservations and my desire to exit the timeshare, and proceeded to up-sell me on the premise that the upgraded package would sell more quickly. This assertion was not fact, and was a disservice to me. The misinformation provided by Sapphire and its representatives is inconceivably unprofessional. I have requested that they cancel my contract for their lies on multiple occasions. They continue to assert that I’m to be a lifetime member of a club I want no part of. Sapphire Resorts is not just a timeshare–it appears to be a ring of elaborate scammers who will say and do anything they can to trick people into signing contracts for a product that has proven frustratingly difficult to utilize or book. I would like them to cancel my timeshare and refund their scam.

I am writing this to warn others about the predatory sales tactics I experienced with Sapphire Resorts. During the sales presentation, we were completely transparent about the fragile state our family was in, explaining that our 18-year-old daughter had been murdered only months prior. We made it clear we could not afford a timeshare. Instead of showing professional boundaries, the manager used our loss as a sales tool. He told us he had lost his own son to suicide to build a sense of sympathy, telling us he’d reduce the price so we wouldn't "miss out on making the most of the time with our children here on earth." Under this intense emotional pressure, we were given several pieces of false information. We were told we could access discounted hotel rates ($150 or less for $400 rooms) even during years we didn't have points. We later found out this was untrue unless we "upgraded." We were never told about a 60-day window for "full ownership" until months later, when it was too late. We were promised annual maintenance fees of $511. Instead, they withdrew $607.08 without warning. We were emotionally targeted during our most vulnerable moment. This was not just a "bad deal"; it was deliberate misinformation and emotional manipulation. We are currently fighting to be released from this contract that was signed under false pretenses. Do everything you can to avoid this company at all costs!

I am writing this review to hopefully warn others to stay away from Sapphire Resorts! Doing business with Sapphire was a mistake. Please don’t fall for it! I made this purchase with Sapphire Resorts over 10 years ago and have not once been able to use what they sold me. I have been in touch with Sapphire multiple times about these issues and have gotten absolutely nowhere with them. They continue to try to tell me how to use the timeshare when, at this point, after 10 years and not being able to use it, all I want is to be done with it and Sapphire completely. Along with being told the lie about the ease of using it, I was also told the maintenance fees would not increase that much over time, but they have. All of these lies and deceptions really show the true colors of Sapphire. Stay away and do not do business with this company.

Take our advice and stay away from Sapphire Resorts! This company is an absolute fraud and will scam you out of your money! We were told nothing but lies from the beginning of signing up. We were told we could rent and make a profit from this ownership, and we can’t. We were also told that our maintenance fees would not go up, which was a lie because they have. Why are we being forced to maintain ownership of something that has turned out to be a complete lie? We have tried repeatedly to come to a resolution by contacting Sapphire directly and have had zero success. We are done making payments to a company that does business this way. They have not provided us with the service they sold us and what was promised to us. Stay away and don’t fall for their scheme.

Let this be a warning to you: do NOT do business with Sapphire Resorts. This company is a complete and total scam! I have been misled and lied to by Sapphire. I was told everything was easy to book, and that I could book anywhere, anytime. That has not been the case at all! I have reached out to Sapphire to try to cancel my membership. One of the representatives there gave me hope that the company would take the timeshare back. Once I started asking specific questions on how to go about doing this, all communication from Sapphire abruptly stopped. I have been left with no answers or resolution. Stay as far away from Sapphire as possible!

We have been ignored by Member Services for over 5 month now since sending an email requesting to close our account. It's frustrating that they are quick to contact us for payment but completely ignore us when we reach out with a serious account issue.

Sapphire Resorts has been a horrible experience! My family and I have never been able to use this at all. What we thought would be easy to use turned out to be all lies. We were misinformed about the costs and limitations of the timeshare and felt nothing but pressure from the salespeople. Even after I said no, they continued to push. The destinations they offered to us were undesirable, and then once COVID hit, we couldn’t use it, but they still collected money from us. This entire thing feels like a fraud. Then they tried to get us to upgrade. Why would we upgrade something that we’ve never used? To make all of this even worse, my wife was diagnosed with cancer, which has made paying for this even more challenging. I have reached out to Sapphire directly, trying to cancel my membership, and I continue to get denied. Do not do business with Sapphire Resorts

I have paid for this membership in full, and I simply want to close the account. I sent an email to Member Services, but it has been completely ignored. We do not want to be perpetually burdened with fees, especially considering this membership is absolutely not worth the high cost. Regards, Bob and Bernadette Sullivent