Sapphire ResortsReviews of staysapphire.com

Sapphire Resorts is a total scam! I was lied to and pressured to make this purchase by the salespeople at Sapphire Resorts. Their sales reps made false claims about the benefits, and I was pressured into making a quick decision. Since I made the purchase, there have been fees that I was not expecting, and I was given misleading information about the benefits of this timeshare. I feel that I was completely taken advantage of by this company. To make all of this worse, Sapphire withdrew money from my account without authorization! Every attempt to cancel has been met with rudeness or has been ignored. Stay as far away from Sapphire as you can!

Our experience with Sapphire Resorts was extremely disappointing and frustrating. From the very beginning, the sales process was high-pressure and uncomfortable. We told them MULTIPLE times that we were not interested in purchasing, yet we were repeatedly pushed to continue the conversation and were not allowed to leave without speaking to yet another salesperson. The salesperson fed us what we now know were misleading claims—promising deeply discounted cruises and week-long trips for as little as $399. It sounded appealing in the moment, especially since my husband was planning for retirement and hoped to travel more. However, after taking a closer look, the reality is very different. Between the monthly fees and the actual costs of booking these trips, it would end up being significantly more expensive than simply planning and booking vacations on our own. What was presented as a great deal turned out to be anything but. Overall, the experience felt deceptive and overwhelming. We left feeling pressured, and now feel misled, and frustrated. I would strongly caution others to do thorough research and think carefully before committing—this is a scam.

My experience with Sapphire Resorts has been nothing but awful! I was lied to and pressured from the very beginning of this process. I was told there were no maintenance fees, and the only fee would be for the mortgage. That was a lie. The maintenance fees continue to increase, which is causing nothing but problems. There is never anything available to use for vacations. I have contacted Sapphire directly about exiting this membership, and I am either ignored or met with suggestions that will not help me reach the resolution of closing my membership. Take this as your warning to stay away and to not do business with Sapphire Resorts.

A scam, AVOID AT ALL COSTS! I am disgusted by the lack of integrity from this company. If I could give them 0 stars, I would!! When we signed up, we were fed a list of "benefits" and "guarantees" that turned out to be nothing more than a sales tactic. They didn’t tell us the total amount financed, what our monthly payments would actually be, or how the points system even worked. Not a single promise made to us has been fulfilled, and there are zero options to exit this contract; it is a total waste of money that we cannot use member services gives no solutions, just excuses.

Having a timeshare with Sapphire Resorts has been a terrible experience for us! We were victims of a high pressure sale presentation that was an absolute scam. We were basically held hostage until we agreed to move forward with the purchase. There have been nothing but fees on top of fees, which is adding lots of financial stress. We have been trying to come to some type of agreement with Sapphire for years to help us to get out of this, and they refuse to help us. All they ever offer is for us to pay $2,000 to them, or to pay it off and then sell it to someone else. We don’t think either of those are reasonable options. We have continued to make payments in hopes they would work with us to get out of this, and they continue to refuse. We feel extremely misled by Sapphire, and we caution anyone interested in associating with them not to do so.

I am so fed up with this company. I have been trying to get out of my timeshare for a couple of years now, with no real results or solutions. Now, whenever I reach out to Member Services, I am told that “due to the high volume of member requests, we are unable to respond to further demands for cancellation.” It is extremely frustrating that they will not respond to my requests, and clearly, they are getting a lot of other requests, considering they are saying they will no longer be able to respond to us. This entire thing has been a nightmare. We can never book anything! Take it from me, do not fall for this scam!

I was promised much better availability than what I've experienced, and the increase in fees is unacceptable. I have fully paid off my account and wish to close it, but the company is refusing my request. Member Services won't respond to our attempts to contact them, insisting on proof of a medical or financial hardship to cancel a membership that is already paid in full.

We’re writing to expose Sapphire Resorts for their shady business practices. We have yet to be able to use their supposed “vacation club,” even once, because it is purposefully designed to be complicated and impossible. When we were sold on this, we were informed once the loan was paid in full, we’d owe nothing–come to find out, we have yearly “membership dues” just for being in the timeshare! On top of that, they increase year after year. We asked that we cancel our timeshare and membership, but Sapphire maintains a position of “you signed a lifetime contract,” which is absurd. We signed a contract for a product we thought we would be able to use. It was blatantly and wholly misrepresented to us, and they need to cancel our contract and refund us entirely. It’s absolutely ridiculous.