Sapphire ResortsReviews of staysapphire.com

We have paid our loan balance to Sapphire Resorts in full, and they still insist that we are bound by contract to a lifetime of membership fees. We have requested multiple times to cancel our membership–their solution to this was “pay us another $2,000, and we’ll let you leave.” That’s a scam fee. They want to extort us to leave their membership. They constantly pester us with requests that we pay their membership fees, but we don’t plan on paying them anytime soon. When you have a membership to a club, usually the membership closes after you cease payments. Sapphire seems to have a different view of this: they think everyone should be a member for LIFE. We don’t plan on ever using our timeshare, but even if we wanted to, it’s convoluted and difficult to use. They need to do the right thing and cancel our membership.

We were unfortunately misled and trapped by misrepresentation into signing a contract with them, which was a significant error. Their customer service is truly appalling, making it impossible to resolve issues and leaving us feeling entirely ignored.

Despicable treatment, unethical practices! They deserve 0 stars. I’m constantly being hounded for payments even though I’ve reached out so many times to ask for help and explained my situation. They lied just to get a signature, promising fixed fees that they didn't honor; it was nothing but a FARCE. I’ve told them I cannot afford to keep this up, but they are holding me hostage unless I pay a massive balance for a service we never used. My husband passed away, and I’ve sent his death certificate to try to remove his name, but they won’t even do that!! They are unethical and have absolutely no respect for their customers.

Sapphire Resorts has been a scam since day one. We contacted them to attempt to cancel their absurd loan and increasing membership fees, but they informed us that the contract they tricked us into signing was a lifetime binding contract. We’ve since done everything we can to try to exit their scheme, but time and time again, they hold firm. We were told we would get affordable vacations–that this would be an investment in our future. Instead, it’s an investment in their wallet. They are a shady business and you absolutely should NOT do business with them.

They are a terrible business! Despite having paid our membership in full, when we emailed Member Services to cancel, they demanded a $2,000 fee just to close our account!

Sapphire Resorts sales representatives will say anything they can to get you to sign up for their timeshare. Don’t be fooled–they’ll call it a “vacation club,” but this is absolutely a timeshare. They sold us on their resorts being pet-friendly and beautiful, showing us a variety of resorts that actually belonged to RCI. When you sign, they don’t tell you it’s a lifetime contract, either. Then, they lock you in for a huge interest rate loan and membership fees that increase every year. We want them to cancel our contract and membership, but they keep saying “there’s nothing they can do,” as if they don’t have the ability to close one of their own contracts. They’re liars, they’re crooks, do not do business with them.

Scam Alert: They literally told me to stop emailing them for help. This "membership" is a financial nightmare. Our experience has been awful from the very start. We have owned this for years and have only been able to actually use it three times. Every time we try to book, there’s nothing available, yet they still have the nerve to hit us with bills for ever-increasing maintenance fees. The customer service is even worse than the product. I’ve tried to have a human conversation about cancelling because the service is a joke, and their response was basically: "We're sending you to collections, stop emailing us, and pay up." They literally told me they would stop responding to my emails because I’m asking for a way out of this trap. They are all smiles when they're taking your credit card, but the second you realise the "product" is a scam, they turn into debt collectors and ghost you. Save your money and your sanity: stay far away from these people!

This was one of the most misleading and uncomfortable sales experiences I’ve had. The entire Sapphire timeshare presentation felt like a high-pressure pitch built on promises that didn’t hold up. The “gifts” used to get you in the room largely don’t materialize, or come with so many restrictions they’re essentially worthless. What’s advertised upfront is not what you actually receive. The presenter was condescending and talked down to attendees, and the closing staff came across as insincere—shifting their tone and persona depending on who they were speaking to in an obvious attempt to manipulate the sale. On top of that, there’s heavy pressure to commit immediately, with little transparency around the real costs, limitations, or long-term obligations. Overall, the experience felt deceptive and unprofessional. I would strongly recommend avoiding Sapphire timeshare presentations tied to RCI properties.