Sapphire ResortsReviews of staysapphire.com

Owning a timeshare with this company has been one of the most disappointing and frustrating experiences for our family. What was supposed to be a beneficial investment quickly turned into a burden, and unfortunately, we’ve received nothing close to the service or value that was promised to us. Not only have we been unable to use the benefits we were led to believe we’d enjoy, but we’ve also faced several challenges that have made this situation even worse. Our family has recently dealt with some medical issues, and when we reached out to the resort for assistance, the lack of care and concern we received was shocking. One representative instructed us to write a letter, but another dismissed it outright, stating that it wouldn’t make a difference. Their responses were rude, dismissive, and completely devoid of the support we expected as paying members. We strongly believe that the company should allow us to cancel our timeshare, given all that we’ve endured. The financial and emotional toll this has taken on us is substantial, and to continue under these circumstances feels unfair and exploitative. If you’re considering a timeshare with this company, please take this as a cautionary tale. Be extremely careful and reconsider whether it’s worth the potential stress, disappointment, and lack of assistance when you truly need it. What was sold to us as a dream quickly turned into a regrettable mistake, and we wouldn’t want anyone else to go through the same experience.

Our experience with this company has been highly disappointing. They promised free trips to Hawaii but failed to deliver, later claiming it was a third-party issue they wouldn’t honor. Using their website has been frustrating and nearly impossible without calling for assistance. Additionally, we were forced to book through the RCI site for an extra $239 because the affiliated Jockey Club timeshares were in undesirable locations, a fact they omitted during their presentation. We were misled into believing this arrangement was a valuable investment that would appreciate in value and could easily be passed on to someone else. Instead, it has turned into a financial burden with no way to exit. The lack of transparency and unmet promises have left us deeply regretting our decision. We want out of this agreement and would not recommend this company to others.

Sapphire Resorts prioritize their own interests over their customers. Their sales team misleads buyers and offers only a short window to cancel, while it takes months to realize the contract isn't worthwhile. Vacation can be booked for less elsewhere without hidden fees!

I think yelp needs to add negative stars. Whatever you do do not sign up for Sapphire resorts. It is a scam and they will do everything they can screw you over and take your money. I have unfortunately done business with these unethical people. I went down to Las Vegas in 2020 and as we walking on the strip after stopping at a couple of bars with drinks in hands, we were stopped by one of their high-pressure salesman to convince us to go to one of their timeshare presentations with a promise of an awesome gift. What's funny is walking up to the jockey club he told us that we had to finish our drinks because we are not allowed to have alcohol or be under the influence when you go to the presentation. This salesman knew the rule knew that we had been drinking, but yet still convinced us to come. We were stupid and kind of drunk and eventually sign up for their timeshare after being promised that we would get a have all these vacation points and a free trip. But what they don't tell you that you could never use the point because they never have any times available and a free gift they give you, you can never use. I tried it was never able to use it. You will be stuck in this timeshare for the rest of your life. Whatever you do do not do it. They pray on tourist with lies and broken promises. I cannot say it strong enough do not by Sapphire, resorts, or for that fact in the other timeshare company out there, they are all scams

It’s hard to put into words just how much I regret doing business with this company. The resorts simply aren’t worth being locked into a never-ending contract. I want out, but they won’t let me leave! It’s frustrating and unfair. You can easily find better, more affordable vacation options elsewhere—without the burden of a contract.

This experience has been an absolute onslaught of fees. They definitely do not give you the reality of what you are purchasing when they give their sales presentations. They only gave us a few days to change our mind, but it takes much longer than that to realize what you fell for. Our fees keep increasing with no end in sight. It is much cheaper for us to vacation through other avenues and have far more availability. Stay away.

We were in a 90 minute presentation and told this was one time offer today. Promise trips and cost if we sign up. Only a few day to look it over and cancel. We did not have all the correct paperwork told they would email it Try use these free trips follow instruction require to mail and never heard from them

I enjoyed using the getaways and for that alone it was a decent value. But both sapphire and rci raised all of their values. A getaway used to be $199, that's what they advertised to me and that's what it was when I bought in. Now it's over $500 (as of 2025). I am on the triannual for credits and get 24000 every three years. It cost me about $800-900 (I forget what the HOA fee is) so let's say at the very least it's $2400. I can't even stay a week anywhere decent for 24000 points. There are all 45000 and up now. So I can stay for 5 days. Which for $2400 I can book a decent stay anywhere for 5 nights; that's almost $500 a night. Absolute zero value. I paid the HOA this year and would give it away for free in a heartbeat. They told me I could gift it; but I don't even know anyone I hate enough to give this too. Please spare yourself the agony of dealing with this, it is not worth it.