Sapphire ResortsReviews of staysapphire.com

The payments grow and grow and grow, but the service stays the same. I regret ever signing anything from Sapphire. They are refusing to let us leave.

The Customer Service seems to lack the care and flexibility people need. Paying more than what the resorts deliver is disappointing, and I regret doing business with them. So frustrated.

I dodged a bullet by reading these reviews. I almost signed up for it last weekend in Destin, FL. The sales guy was great and did his job well, however, his associate was aggressive and appeared agitated that I wouldn't sign. That in itself was a red flag. Thank you all for your reviews. You saved me a lot!

Beware everyone. Doing business with this company was a total disappointment. We had it for over a year and all we did was pay pay pay. Oh! and that free trip noone ever called me to schedule or received mail nothing. You will have a very hard time using your points, and honestly its nothing like the presentation. You will be tricked and hassled and we failed for it. Long story short. We had no option but to stop paying. Yes, it went to collections and don't care. We are so relived and stress free now.

This timeshare has been nothing but a disappointing and distressing experience. Despite fulfilling my obligations, the company has refused to help or address my concerns. They did not deliver what was promised, and their lack of accountability has left me with mounting frustration. The limited 5-day rescission period makes cancellation impossible, even in light of the many misrepresentations made during the sales process. I was led to believe this program would provide affordable and accessible travel options, but in reality, it has been riddled with issues and failed to meet expectations. The financial burden is overwhelming, and the suggestion to pay off the loan in full before being allowed to sell or transfer, along with an additional $499 fee, is both unrealistic and unfair. This only adds to the costs of a program that has not delivered on its promises. Repeated attempts to resolve this matter amicably have been met with inflexible policies that offer no real solutions. The failure to uphold the terms and promises made during the sales process is unacceptable. The company must take responsibility for the strain this agreement has caused and allow for the termination of the contract. This has been an emotionally and financially taxing ordeal, and I urge others to proceed with extreme caution before entering into a similar agreement. This company must do better for its customers.

Our involvement with Sapphire Resorts has been nothing but disappointing. I was promised easy travel and enjoyable vacations, but instead faced constant unavailability and restrictions that made it impossible to use the program. When I reached out for help, the representative focused on upselling rather than addressing my concerns. The financial burden has been overwhelming and a pain to deal with. We can't even sell the timeshare, as it holds no market value, leaving us stuck with unmanageable fees. This company failed to deliver on its promises, and I would strongly advise against doing business with them.

I regret ever signing anything from them. The resort is not worth what you sign up for. The contract does not end, and there are so many increasing fees on top of the mortgage payment for it. We want out and they won’t let us!

Sapphire Resorts is not worth what they trick you into. We signed up and can’t leave. The fees increase year after year, even if your mortgage is paid in full! We regret ever doing business with this company.