Sapphire ResortsReviews of staysapphire.com

I can’t recommend signing anything with this company. Their customer service is incredibly difficult to deal with, and they make it nearly impossible to exit the agreement.

I have had a very poor experience with Sapphire. They tricked me and my wife and told us lies to get us to buy their "timeshare....or whatever you want to call it". They promised free vacations that we could never book. They take your money and never look back. If you are considering their product, I strongly warn you ahead of time. These people are running a devious scam on unsuspecting vacationers. For those that can't afford to pay cash for the timeshare, they get you to "finance" it (about 10k) so you are then locked in. Also, there is annual fee of over $700 a year that you pay for the 45-50 years that you are obligated to pay. Don't do it.

After clearly explaining my situation and explicitly stating that I no longer wanted the membership, I was met with a complete lack of support from the company. Their response was unhelpful and did little to resolve the issue, leaving me feeling frustrated and unheard. My overall experience has been deeply disappointing, and I now regret ever getting involved with them.

Our experience with Sapphire Resorts has been nothing but disappointing. From the start, we were not given enough information to effectively use the program. Booking vacations was complicated, with limited options and unclear rules about forfeiting points. It took months to figure out how to access the RCI website, and even then, we were hit with additional fees and pressured into upgrading our membership, losing promised benefits in the process. Resort amenities weren’t included, and we discovered we could book the same resorts online for less, with all amenities included. For example, an all-inclusive resort in Mexico costs $3500 through Sapphire but only $1500 on a hotel website. Adding monthly payments and fees, it’s clear this program is overpriced and overly complicated. We feel misled by Sapphire Resorts and hope they address the lack of transparency and hidden costs. We no longer want to do business with them, and they refuse to allow us a way out.

It is unfair to be stuck in a situation like this. Signing something that wasn’t properly explained, only to have customer service dismiss your concerns, is unacceptable. This experience leaves you feeling unheard and trapped. We urge others to be cautious and avoid going through the same challenges with this company.

I was invited to do sales consulting at sapphire by an employee. The front of the operation looks somewhat professional. I noticed there was a back room of only black people wearing primarily red clothing, basketball shorts, and even pajamas. One of their employees was reprimanded by HR for stalking me on 5 occasions verified by video CCTV. A friend of that employee called the police claiming that I was waiving a gun around. I was arrested, a thorough investigation took place, all charges were dropped and the case was dismissed. I later did some digging and found out the ownership is friends with a freemason group I have won multiple criminal and settlement cases against which targeted me over a commodity I have equity in. No this is a trash company putting on a professional front as they are involved in things well outside of timeshare.

This company just doesn't care about its customers or doing the right thing. Don't fall for it. Sapphire Resorts will take your money, lie to your face, and then act like it's your fault for not being able to deal with the mess they created. Sapphire Resorts has been a total nightmare. Don't get involved with this company. We've been trying to solve a ton of problems with them, but they've been impossible to work with. They've even had the nerve to say that I'm the one who's refusing their help! The "help" they offer is completely useless. We've told them over and over about the lies multiple employees told us when we signed up. We've given them all the details numerous times, but they just don't care. They won't listen, they won't own up to their employees' dishonesty, and they won't even try to fix the real problem. Their best suggestions are a joke. They ask, "Why don't you just use your timeshare?" Well, we can't—that's the whole point. The very reasons we can't use it are the reasons we're so upset. Their other idea is for us to sell it. We're not doing that for two reasons. First, this thing is worthless. Second, we're not going to lie to someone else just so they can sue us later for the exact same deceptions Sapphire is guilty of.

We were approached in Vegas on August 2025. They tried to sell us on the idea of this program by offering promos like 200 dollars towards plays at the casino....said we could asy no and that would be it. The sale rep kept pushing us to buy this time share. We kept telling him we couldn't afford it. After recovering the gifts. The 200 dollars was at a slot machine that u couldn't win actual money on. It was only the promo slot machines total scam just to get you to buy...