StayCozyReviews of staycozy.com

The room itself was beautiful. Hardwood floors, marble in the bathroom. Roomy and luxurious. The location is convenient to Center City and in a great neighborhood. It is a little off-putting that there is no staff on site, just a phone number to call. The phone staff were helpful, just kind of a pain to have to wait for a service call when you're stuck outside, as the email with the instructions to enter had a placeholder for the actual PIN to get into the building. That number had to be typed in 3 times. Once at the outside door -- understandable. Then 5 feet away at the elevator, and then a 3rd time at the room itself. While it is understandable that the property wants to alleviate the possibility of a lost key card, having to punch in a 6-digit code at 3 locations not 20 feet apart seems a little much. I stayed 5 nights, and at no time was there hot water. I tried three times to take a shower and was not able to accomplish that. Also, housekeeping seems to have never recovered from Covid, as my room was not visited once the entire stay.

The unit was a great size and design, but overall the stay did disappoint in the following ways: When we arrived the floors were not clean. Although they offered to send housekeeping we decided to clean them ourselves. The towel rack in the bathroom was broken but they sent someone to fix it. Also the drain in one of the bathrooms was leaking and they had to send handyman to repair it. The great pool was not available due to renovations. I requested a partial refund from the cleaning fee I paid, but they refused to give it to me.