customer
These five stars are for the Customer…
These five stars are for the Customer service agent, Maria, not for the site itself. I felt ripped off because I did not study the fine print to realize that I would be charged a monthly fee unless I cancelled. This is deceptive. Especially to panicked family members who are trying to find out what happened to a relative. Maria, however, handled it all with grace and ease. This five stars are for HER, not for a webisite that gave me virtually nothing for my original 4.95, much the 19.95 they tried to sneak in. Poor show.
Response from staterecords.orgJul 28, 2026
Hello Carl, Thank you for taking the time to share your thoughtful feedback and for recognizing Maria with a 5-star review. We are pleased to hear that Maria provided you with courteous, professional, and compassionate assistance. We will be sure to share your kind words with her, as we know she will greatly appreciate your recognition. We also appreciate your candid feedback regarding your experience with our website and subscription process. We are sorry to learn that the service did not meet your expectations and understand your concerns about the subscription terms. Your comments are valuable to us and will be shared with the appropriate team as we continually work to improve both our service and the clarity of the information we provide. Thank you once again for recognizing Maria's exceptional customer service. We sincerely appreciate your feedback and are grateful for the opportunity to assist you. Have a good one! Sincerely, Thamya Voice of Customer Specialist www.staterecords.org +1 833-922-2315