customer
Mixed
Site: The information pulled up what less than I already knew from my own searches. Customer Service: when I called and expressed my displeasure, the young woman was polite and assisted me in getting a refund authorized.
Response from staterecords.orgFeb 3, 2026
Hello Nancy, Thank you for taking the time to share your feedback. We regret to learn that the information provided did not offer additional value beyond what you had already discovered through your own research. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. We are pleased to hear that our customer service representative was polite and able to assist you in authorizing a refund. Your feedback is important to us and helps us identify opportunities for improvement. Thank you again for your review. Sincerely, Thamya Voice of Customer Specialist www.staterecords.org +1 833-922-2315