State FilingsReviews of state-filings.com

Response from State FilingsJan 7, 2025

We take concerns like yours very seriously and want to address this matter promptly. Upon reviewing your account, we found an order placed under your name back in December. Additionally, it appears you’ve already spoken with your account representative, Christina, earlier today regarding this issue. We’re unsure why this misunderstanding has occurred or why you believe this is a scam, but we’d like to clarify any confusion and ensure everything is resolved to your satisfaction. Please feel free to reach out to Christina again with any questions or concerns. Best regards, State Filings Support Team

Response from State FilingsJan 7, 2025

Thank you for your feedback. Unfortunately, we are unable to locate your order based on the information provided. To assist you further, we kindly ask that you contact us with the email address or name used during the order process. This will allow us to look into the matter and address your concerns directly. We also want to clarify that every customer is required to acknowledge, via a checkbox on the order form, that we are a third-party LLC filing service. All charges made by our company are for services that were selected and agreed upon at the time of purchase. We are committed to resolving any issues and ensuring a positive experience for our customers. Please don’t hesitate to reach out so we can address this matter promptly. Goodluck with your business. Customer Support Team State-Filings

Response from State FilingsDec 18, 2024

Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction. We would like to clarify that we issued a full refund minus the Virginia state filing fees, which are non-refundable because they are directly paid to the state. While we understand your frustration, it is unreasonable to expect a full refund while also receiving the state filing documents that you ordered. Regarding your concerns about our agent, we take feedback about our team members seriously and are addressing the situation internally. However, we do want to note that this agent facilitated your refund promptly, so we’re unsure how their actions were unhelpful. Please rest assured that your LLC documents are in progress. As soon as the state approves them, they will be uploaded to your dashboard for easy access. We operate with integrity and transparency, which is why we honored your refund and remain committed to delivering your documents. We feel it is misleading to label us as a "sham business," as we have fulfilled our obligations within the constraints of state processes. If you have further questions or need additional support, we are more than happy to assist. Thank you, State Filings Support Team

Response from State FilingsDec 18, 2024

Hello Raven, Thank you for sharing your concerns. We’d like to clarify that while your order was completed once you submitted your information through our website, we processed a full refund promptly upon receiving your request to cancel. No filings were submitted for your LLC, and your funds have been returned in full. We strive to make our processes as smooth as possible, and we’re always happy to assist when issues arise. We feel this situation was handled appropriately and are disappointed to see a 1-star review despite our immediate resolution. If there’s anything further we can do to assist, please let us know—we’re here to help! Thank you, State Filings Support Team

Response from State FilingsDec 12, 2024

Josie, We deeply apologize for the experience you had with our service. We strive to ensure every customer interaction is handled with professionalism, respect, and understanding, and it is clear that we fell short in your case. Your feedback is incredibly important to us, and we take it very seriously. Please know that we have reviewed this incident in detail and taken appropriate corrective actions with the agent involved to ensure such behavior does not happen again. Additionally, we have transferred your account to another account manager to ensure that your future interactions are handled with the care and professionalism you deserve. If there is anything we can do to make amends or further assist you, please do not hesitate to reach out to us. We value your feedback and sincerely hope to regain your trust in the future. Warm regards, Management Team State Filings