StarzReviews of starz.com

I signed up for STARZ and my credit card was charged, but when I tried to log in, they could not find my account. I spent several hours trying to get help. The chat did not solve anything, email support was useless, and no one answered the phone. It is extremely frustrating that STARZ had no problem charging my credit card, yet I cannot access the service I paid for or get any real customer support. At this point, my only option is to dispute the charge with my credit card company. Very disappointing experience and terrible customer service. Based on my experience, I would not recommend STARZ.

Could not get these emeffers to cancel my subscription. Had to change my credit card number to get the billing to stop. I will never, ever use them again.

I bought a script cause it wasnt a disgusting 70 dollars for a year. so far nothing has excited me to watch. so far I have watched 3 movies I know by heart. when this script is over next year I will not renew. Will not cancel now You have nothing different from any other tv script except for a ridiculous joining price.

They auto charged me 72$. At first it seemed like I couldn’t get a hold of nobody. There was no Customer Service I was panicking like hey wait but I did finally get somebody to call me back and She successfully canceled it for me.

If Starz charged $5 per month, it still wouldn't be worth it. I have better things to do than scour their platform for appealing content. Also, I don't appreciate continually receiving poor customer service from Starz. I noticed a pending subscription renewal charge on my credit card account, so I dashed to Starz to cancel my subscription. After jumping hurdles like an Olympic superstar, I succeeded in canceling my subscription - effective one year hence. Starz knows that it has a shady business model, and it doesn't care. Less shady would have been to remind me via email or an alert when logging in that my subscription was scheduled to renew at X amount on a certain date. I used the Starz platform chat this morning. Another bad customer service experience. Was informed that the estimated wait time was "up to 15 minutes." Starz added, "Too long, we know...." As if Starz cared to provide high-quality customer service. After waiting 15 minutes, I received a rote chat message about how Starz is experiencing a high volume of customer service requests. Right! That's what happens when a business continually provides poor customer service. The chat message went on to state that I must reply Yes within three days to keep my customer service case active. Otherwise it will be closed within five days. I can imagine the high number of customer service cases that Starz closes using this system. Ironically, Starz doesn't deserve even one star on Trustpilot.

Cancelled on 9/9/2026. Annual subscription renewed on 9/25/2026. They billed me and said they have no record of cancellation!!! I’ve spent 3 days now trying to call to get this remedied. Robot just keeps dropping my call.

Was automatically charged $69.99 for the year. This is after I had already cancelled the service. I immediately tried to contact them but they make it impossible to reach them. No one answers the phone, chat feature doesn't work, I have been on hold for 35 minutes, then I was disconnected. This company is awful

I tried to cancel before the automatic renewal was charged. The site instead charged me $79.00 for an additional year at which time my subscription would then supposedly be canceled. Will see what happens in a year with that The customer service is the worst I have ever encountered. The chat box kept closing in the middle of the chat. I was getting emails at the same time asking me to verify with a YES answer after which I received either no reply or We will close this chat in 3 days if we do not hear from you. I repeated my issue 20+ times to at least 4 different representatives and never did get a resolution. There is no phone number listed anywhere. Do not sign up using a bank card, they will steal your money.