StarzReviews of starz.com

Before 7 day trial ended I cancelled subscription! But they’re still taking money from my account! Search app can’t find anywhere to cancel?

I've been on hold for over an hour.. absolutely unacceptable. (It's not peak hours, I called after midnight on a weekday & it's now 1:35 am)

Horrible customer service! Do not fall for their offers of special deals to stay with them once you decide to cancel - they are a bait and switch! Started process of cancelling a few months back and during cancellation, received a couple of offers as enticement to stay. Picked the $0.99/mn for 3 mn. Did this the night before the account was due for billing, so wasn't surprised when I was charged the full amount that month. Figured they'd make the adjustment the following month. Next month was again charged the full amount, so contacted customer service. Lots of back & forth & requests for more info. All very nice. Ended up getting escalated to their Tier 2 Customer Service and that rep. basically called me a liar. His exact words were "After review of your subscription, we do not show any record of you accepting any specific promotion and ESPECIALLY NOT a promotion for $0.99 per month for three months." Wow! So many ways to say the same thing and he chose to say it in the most unprofessional way possible. Needless to say, his response made me so angry that I went online to cancel. Guess what! The same offer comes up again! So I take a copy of it and forward it back to them - again asking for a credit. Long story short, rep. refused to forward my request to his supervisor and closed the claim. What a horrible customer service experience. Give the customer the deal YOU offered them and they’ll probably stay. Bad business practice as well if you do the math. Absolute textbook perfect method for how to lose your customers. So be warned - do not take advantage of their offers at cancellation - or videotape it to protect yourself. I'm disputing the overcharges with my bank, but what a pain.

Really the worst customer service of any streaming service by far. They actually say this(5-10 days to answer an email) DO NOT ORDER IT. IF YOU DO REALKY AZNT IT ADD IT TO HULU) Thank you for contacting STARZ Customer Care! We have received your email, and we appreciate you taking the time to bring your comments and issues to our attention. Your input is essential as it helps us improve our services to ensure we are meeting the needs of our subscribers. We are currently experiencing a higher than expected volume. It may take us 5 to 10 days to respond your email, but we are trying our best to minimize any delays. We understand when you send us an inquiry, you expect to receive a timely response, and your patience is appreciated. We are working very hard to address your issue as soon as possible.