Kristin
Slow, unreliable
Shipping/processing takes forever, like at least 1 month post- sign-up. I did actually receive my first order, but my second order arrived without any medication. They don't have weekend support and I'm pretty sure the "doctor" I'm messaging is just some bot. There website is pretty bad, too. Want to track your order, check your current dosage, look at billing history? None of that - very basic - information is available on their site. Honestly, after my missing order it seems more and more like a scam. I do not recommend them for weight loss meds. Slow, unresponsive, and unreliable.
Response from WillowJun 16, 2025
Hi Kristin, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.




