WillowEffortless weight loss, made for you. We connect patients with safe & effective weight loss medication, personalized for by board-certified doctors.
Willow (startwillow.com) has 369 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 224 reviews with 5 stars · Clear filters
Cheers
The ease of interaction and communication is not to be surpassed! Easy to get started, questions answered. 1 problem with a shipment - totally Fedex's fault, was compensated for and addressed. Couldn't be happier!
Response from WillowOct 15, 2026
You just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Jen
Medications have been effective and as needed medical support has been excellent.
Response from WillowOct 15, 2026
Hi Jen, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
renee
Absolutely love Willow! Very professional, quick response to all emails and any updates regarding my prescription.
Response from WillowOct 15, 2026
Hi Renee, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Dominique
I have had a wonderful experience with Willow. From the providers always answering the questions truthfully honestly and quickly to the customer service jumping on any other questions I’ve had. I have lost 50 pounds with the support and I am grateful for this service.
Response from WillowOct 14, 2026
Hi Dominique, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
VAZQUEZDIOS/MARIBEL
Muy agradecida a los doctores de Willow, el equipo de servicio al cliente y delivery; mi experiencia fue espectacular, una vez que los conocí me explicaron todo el procedimiento y en pocos días recibí el tratamiento. El médico respondió a todas mis preguntas y seguí sus indicaciones correctamente, de allí obtuve resultados inmediatos, hay que recordar que no todos los organismos son iguales y reaccionan de manera diferente, yo hablo de mi experiencia y fue maravillosa.
Response from WillowOct 6, 2026
Hi there, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Cindy C.
The professionalism and the response rate with Willow staff and the physician assigned to me has been top notch since the beginning. I temporarily left Willow thinking I was going to find a cheaper company to get my medication through. Unfortunately, I have only found other companies who have horrible customer service and even worse tele-visits that don't happen when they have been scheduled well in advance. I was also scammed by the pharmacy another company uses that was supposed to send my medication. They shipped me the needles, alcohol pads and instructions for injecting the medication only, no actual medication! I'm still trying to get reimbursed for that. So, Willow is the only company I've dealt with that has been honest, reputable and right on point with everything they say, they do.
Response from WillowSep 29, 2026
Hi Cindy, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Albert K.
I have been on tirzepatide injections for a few months. I started at 195lbs and obese and after about 6 months, I'm down to 160lbs. The process was seamless and after getting past the first poke, it's been smooth sailing. Very happy with the results. After approaching my target weight, I made the call to cancel my treatment. After all, it's expensive. I was never pressured or guilted into staying on, nor upsold on anything. They made that process very smooth and painless. I ran into an issue with FedEx for my last shipment and the customer service team literally kept up with daily updates, followed my shipping which felt like in real time and made sure I received the package. FedEx dropped the ball twice but they finally got it to me. Very impressed with the customer service team and the results. Hopefully I won't be back but if I do, I'll be going back to Willow.
Response from WillowSep 23, 2026
Hi Albert, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Mary Daugherty W.
Fantastic customer service and support
Response from WillowSep 22, 2026
Hi Mary, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!