WillowReviews of startwillow.com

I get that the first month the meds will not make a difference, as the dose is too small, but my medication was not sent in time to contnue into the second month. I was told it was approved on May 17th, that is was "prepared for shipment" on May 24th (and my credit card was charged on that day), that it was "issued" on May 30th, and then today I was told they will let me know when it ships... Its already too late to get it in time to continue the higher 2nd month dose. I have asked for expedited shipping and have received radio silence on that request. Not ok.

The first month was great. The communication was wonderful. I got my RX within a normal time. Over the last few weeks, I’ve been charged for a prescription and cannot get a response from anyone. I have no information as far as when my second prescription will be mailed. It’s like they dropped off the face of the Earth. The communication last month was wonderful. I’m not sure what’s going on, but I’m really concerned I’ve been charged And have received nothing. I’ve sent multiple emails to the care center, messages on social media and messages to the Doctor Who is responding to me. I have heard nothing this is extremely concerning.

At first it was very stream lined with the standard amount of time (per their website) to get through the sign up process. Since then, it’s been a slight bump in the road. Can anyone tell me how long it takes to get their order? I signed up two weeks ago and received notification that my prescription was ready to send well over a week ago. Since then, I’ve heard nothing. Sent a message trying to find out status but haven’t heard anything. It’s a bit frustrating.

Please answer these people with a solution. I have tried to get my subscription cancelled but get no confirmation.

I was initially drawn to Willow Wellness due to their heavy online presence and promises of accessible semaglutide treatment. However, after several months as a customer, I’ve come to realize that their focus seems to be on acquiring as many new patients as possible rather than properly supporting existing ones. Communication is a major issue—emails often go unanswered, and when responses do come, they are delayed and unhelpful. Shipments have become increasingly unreliable, with medication arriving late or inconsistently sourced from different pharmacies. It’s concerning that they frequently switch pharmacies, making it difficult to trust the consistency of the medication. Additionally, the medical support feels impersonal. The main doctor appears to be unavailable, and the temporary physicians filling in don’t seem invested in patient care. Instead, it feels like they’re just there to keep things moving rather than provide genuine medical guidance. Overall, while the convenience of an online provider is appealing, I would urge anyone considering Willow Wellness to do their research and weigh the risks before signing up. A provider that values patient care just as much as new sign-ups would be a better choice in the long run. UPDATE 3/19 Willow admitted to dropping the ball with my shipment.It was just totally stuck in limbo and my emails were not getting responded to until I wrote a review. They did offer me compensation and shipped my order out the next day. However, it's been to be seen if they will be consistant. Therefore, I'll wait a month or two before updating my review.