WillowReviews of startwillow.com

I had a similar experience to another reviewer. First month's shipment was quick, customer service and doctor responses were great. After signing up, I was approved and received my first one-month supply after about two weeks. When I was a little more than two weeks out, the doctor messaged me that she had sent the script, to be processed and filled to keep on schedule with weekly doses. I never received confirmation and updates from the pharmacy like I did the first round. I messaged customer service and the doctor. I was randomly switched doctors, without explanation. He assured me he was looking into it. I would get replies days later (average 3) and told "we're sorry and looking into it. Reaching out to pharmacy, etc." but no one would offer a clear solution or definitive date for delivery. At this point, it was clear I would miss my next dose. I asked for my subscription to be refunded after not hearing back from customer service. "Queen" messaged me that my subscription would be canceled and I would receive a refund. We shall see..... It's a bummer because I was really happy with the first month's results and would have liked to have kept the service.

The first time I used Willow, they were great! Everything was timely and communication was easy. I just renewed my membership and was charged on 4/1. It’s now 4/11 and after 4 attempts through their chat and email functions, I’ve heard nothing back about the status of my shipment or anything. Literally no one responded. It’s been about 4 days since I first emailed. Their communication has gone downhill. Zero transparency. I’ve now cancelled my subscription and am awaiting a refund of my $299 for the first dose I still have yet to receive any follow up communication on. How could such a good company go so wrong in a matter of just a few months.

Initial order- 3 weeks later than 'estimated.' Second order was charged, never shipped and 'chat' not responded to, no refund, literally just stopped communicating and tried to keep $399. This service seems to be a scam.

It’s been 10 days since the doctor approved my prescription and says she sent you empower pharmacy y. Stage it would take 5-7 business days to ship. I’ve received nothing and nothing is showing up as shipping on the UPS website. Reading all these reviews I’m regretting going this route. Not sure what to do accept get out before I get any further.

I signed up for Willow on March 3rd and received my approval on March 10 and received my first vial within 2 days. However, then I was charged for my refill 2 weeks later on March 22. I received a notification that my payment and Rx had been processed. Well, it is now April 10th and my next dose is due tomorrow and no medication has been sent and I have not received any replies to my inquires as to where it is. From other reviews I have seen, it seems that others have experienced the same problem. I am very unhappy that I went with this company. Ugh.

Signed up three weeks ago. Got a notification two days later that my meds were being compounded, and then two days later that they were ready to ship. Then, crickets. The meds still haven't shipped. I've gotten messages from Willow's medical team asking how I'm doing on the GLP1. It's hard to tell you how I'm doing on them WHEN I DON'T HAVE THEM. This is a clown show, and any trust in their ability to provide a legitimate medical product was out the window. I finally asked to have my subscription cancelled, and got a response from customer service saying that they had submitted the request. The day later, I was charged $399, supposedly for a refill, when the initial order still hasn't been shipped. My advice is to stay far, far, far away from Willow. Yes, their socials are compelling and they make the company seem legit. IRL, they'll take your money and give you nothing but BS in return.

Shipment has not arrived, no communication about when and if it will arrive.

Willow is definitely a scam. They take a whole lot of personal information including a picture of your ID and credit card information. They will then charge you for medications but you won’t receive them. I will waited for days while my patient portal showed that a provider was reviewing my information. I tried to cancel but their customer service is horrendous. I had to reverse the charges through my credit card company.