Brian B.
2nd review. Customer Service is Abysmal
Updating this review after being locked out of my account for a few months do to losing my phone to the river, which had my 2 factor authenticator on it. The process to get my account back easy. The time that it took customer service to respond since my original email months ago was inexcusable. I get companies are like people, they get busy and stuff slips through the cracks, but it still shouldn’t happen. I’m going to leave my prior review as-is with an addendum to reference this review, but will also increase its star rating from 1 to 4 to give the average as a 3.5 as 4 i feel is to high and 3 is to low.
Response from StartEngineSep 10, 2025
We’re very sorry for the frustration you’ve experienced. We’ve requested more details via your review so we can locate your account and reach out directly. Please also check your email inbox and spam folder for follow-up from our support team. We’re committed to resolving this and appreciate your patience.




