Mine Not Y.
Not bad but there is room for improvement
I became acquainted with this company during the pandemic since there was nothing to do and for some UNKNOWN reason the Government was giving out money like the country was having a fire sale! Since I had extra cash, I decided to invest in a company who was trying to do something different. Not much, just the minimum to get in on the ground-floor, to say that I was there. StartEngine was the platform that they were using. As I set up an account, I started to look around to see what other "trouble" I could get in. I found two other investments to be a part of. The initial one was a Black-Owned bread company, next I found I movie production company, and lastly an eye testing outfit. The initial contact and the set-up is dynamite, they can take your money with the best of them, and that is not always a bad thing. However, where the problem comes in is when you already know that either the investment is a bust or has been moved, etc... For example, the bread company when into bankruptcy last year... the movie production company went to a different agent...the eye testing company who knows. I may be a Billionaire and have no IDEA because my portfolio says that all three investments are alive and well with them... TWO of the THREE we know are gone. Now what they do WELL. When I said that very same thing to them, their Customer Service Rep was personable and acknowledged their system's shortcomings and let me know that they are aware and are looking into making changes. There was no ETA, but at least I was not ignored, and I got something that my own retirement people don't do... I got a straight answer without doublespeak or legalese!
Response from StartEngineOct 16, 2025
Thank you for sharing your experience and for taking the time to provide such detailed feedback. We’re glad to hear our team was able to give you a straightforward response and that the account setup process went smoothly. We also understand your concerns around portfolio updates, and we’re actively working to improve the accuracy and transparency of this information. Your input helps us get better, and we truly appreciate you being part of the StartEngine community.




