Starluck FlowersReviews of starluckflowers.com

I went on line to order flowers near my new grand baby. Starluck Flower Co. name popped up as serving the area of Freedom, ME. I found what I wanted and placed my order. Weird that they added a "technology fee" of 9.99 on top of the price of the items. I should have realized that was a red flag but figured it was just another company trying to eek out as much cash as possible from its customers. I received an email confirming my order. Then, several hours later I received a 2nd email canceling my order and stating that a refund would follow. Well guess what...no refund (and I have to wait 30 days to dispute the charge as fraud) I had to block my debit card and get a new one. They charged me 73.00 and took it immediately. The refund? My guess is there will never be one because this is apparently how this company operates. STARLUCK FLOWERS IS A SCAM AND THEY WILL STEAL YOUR MONEY! Stay far far away from them!

Do not order. This is a complete scam and I wish I looked online first. They cancelled my order immediately. Charged me $90. Repeat emails and phone calls and I’m always told wait three more days. No manager to speak to. Money is gone.

Looking at all the other reviews this is a repeating trending pattern with this company. I placed an order on June 30th. The arrangement cost $39.00 and said free delivery. I called to place my order, my first question I asked was if they were physically located in Clarendon Tx. She said yes. I asked this because I had already had had 4 other florists that I attempted to place an order with be all online in other states. Turns out Starluck is NOT located in Clarendon Tx. After placing my order and giving all the details as to where to deliver that day, I asked for the total, expecting it to be somewhere around $45.00 give or take. She at first said a vase was not included, when the website showed a light blue vase in the arrangement. I had to argue that point with her and she finally said, yes vase. She tells me the total was going to be 75.17 !!! I asked why it was so high, she said there was a service charge ! I immediately said cancel the order. She argued with me. I had to keep repeating to her to cancel. The 5th time she said ok. This is the reference number of my order # 239157. I get off the phone and decide to look at my checking account. There is a charge of $75.17 from Starluck Florist. So she had gone ahead and charged my account even though I immediately canceled the order and did not authorize a charge. I called right back within a few minutes of last call to speak to her again. She tells me it will take 8-10 days for it to credit back to my account. I’ve called several times since then and I get 8-10 days. Today is day 15, that’s business days, still no refund. I called several times again today and the young man first try’s to tell me there was no charge order, then no reference order, but I was firm. Oh ! Here it is, he says. Of course. Then he mistakenly says, well it takes 3-5 days for a refund to hit my account. I told him great, cause it’s already been 15 days. Then he stumbled around saying sometimes the system messes up. Whatever, going through my bank and disputing the charge now. Disgusting how these scammers get away with this crap. Can take your money within a second, then you do all the leg work and battle through weeks to get your money back ! I will never do online flower orders again ! I 9/18/25- It took having to file a dispute through my bank to get my money back ! Starluck is trying to say they refunded my money back in 6 days. It was 8/18/25 when I received my refund. That’s 34 business days, excluding 4th of July ! Their response to my review is incorrect ! Just another attempt to pull the wool over the consumers’ eyes. Do NOT order online with Starluck Florists. It is a scamming business !

Apparently taking your money, cancelling your order and not refunding your money is Starluck Flowers M/O! I ordered flowers for a funeral on 6/21 and got a confirmation. The next day, the day of the funeral they emailed me saying the order was cancelled. If that didn't suck enough, after 3 or 4 emails, I'm still waiting for a refund which I'll probably never get! So I had to pay the credit card bill and as of July 12, no refund!

I ordered a funeral basket that was never delivered. I haven’t been refunded yet although they tell me that they’re working on it. I keep getting the same email from customer service. They act like I haven’t been calling them everyday!! I wouldn’t give them 1 star but you have to give something.

Also got scammed by this company. Their site is still up. How can it get taken down so no one else gets scammed.

Scam company! Read reviews elsewhere! Will take money, cancel order, then take forever to refund, but only if you bug them. Run away. Total scam

Flower order was cancelled by them and 16 days later, I’m still waiting on my refund!! Customer service is outsourced and very rude and condescending! I will never use their service again!!