Starluck FlowersReviews of starluckflowers.com

Response from Starluck FlowersSep 21, 2026

Dear Customer, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,

Response from Starluck FlowersOct 8, 2026

Dear Stacy, We want to address your review regarding the Sweet Hummingbird Bouquet. This purchase had to be voided because there was no active local flower shop available within the safe service radius of that delivery address to fulfill the arrangement. Holding customer money is never our policy. Our automated protocol immediately cancels unfulfillable orders and releases 100% of the funds back to your original payment method, which was completely executed on our side upon cancellation with zero delay. Best regards, Starluck Flowers Team

Response from Starluck FlowersSep 21, 2026

Dear Kathleen, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,

Response from Starluck FlowersSep 21, 2026

Dear Robert, We want to address the details regarding your Always on My Mind - Long Stemmed Red Roses purchase. This order had to be voided because local dispatch and delivery schedules for same-day fulfillment had already closed for the day. Our strict protocol when same-day fulfillment is no longer feasible is to release all payment authorizations right away. To eliminate any potential communication delays or holds between banking networks, we executed an additional manual refund push through our payment gateway today. Your financial institution will post the returned credit in accordance with their standard posting schedule. Best regards, Starluck Flowers Team

Response from Starluck FlowersSep 21, 2026

Dear Tammie, Thank you for sharing your feedback. We recognize the sensitive nature of funeral arrangements and understand your disappointment with receiving colors contrary to the requested white and blue theme of the Sapphire Skies Bouquet. While our network relies on local florists to design strictly according to order specifications, delivering a vibrant substitute for a memorial service does not meet our presentation standards. To address this dissatisfaction and make up for your experience, we have processed and released a complete refund for your order on our end. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards, Starluck Flowers

Response from Starluck FlowersSep 21, 2026

Dear Lolita-Lisa, We want to address the concerns raised regarding your Pretty Please purchase. When an order cannot proceed due to local fulfillment limitations, our automated system triggers an immediate cancellation and instantly issues a full reimbursement to your payment method. We do not retain customer funds, and we never execute unauthorized follow-up charges; any delayed appearance or balance adjustments on your card reflect your financial institution's handling of temporary pre-authorization holds and credit settlements. Although this refund was finalized on our billing platform right upon cancellation, we executed an additional manual refund push through our payment gateway today to ensure all communication across banking channels is completely finalized. Your bank will reflect the credited amount following their standard posting schedule. Best regards, Starluck Flowers Team

Response from Starluck FlowersSep 21, 2026

Dear Patricia, We want to address your review regarding the Whisper Soft Bouquet purchase. Holding customer balances is never our policy, and unfulfillable orders are canceled and refunded right away. Our system does not process secondary charges post-cancellation; any delayed line item reflects your bank converting the temporary authorization hold before clearing the credit back to your available balance. Your full refund was finalized on our side immediately when the order was canceled, with zero funds retained by our company. Your financial institution will reflect the credited amount in accordance with their standard posting schedule. Best regards, Starluck Flowers Team

Response from Starluck FlowersSep 21, 2026

Dear Chris, We would like to clarify what occurred with your How Sweet It Is order. This purchase had to be canceled because our assigned local florist was operating at maximum daily capacity and could not safely accommodate additional arrangements for that date. Our automated system immediately dispatched a cancellation notice to the email address on file and processed a full refund to your card right away. We never retain customer funds for unfulfilled deliveries. The transaction was completely finalized on our end upon cancellation, and the funds will reappear on your statement in accordance with your card issuer's standard posting timeline. Best regards, Starluck Flowers Team