Starluck FlowersReviews of starluckflowers.com

Ordered flowers on 10/01/2025. Received an email that afternoon stating that the order was canceled on 10/02/2025. Card was charged later that evening anyway. Email stated an issue would be issued within 5-10 days. Emails received on 7 different times from Robertha Kiley stating she would personally process the refund. It is now 11/12/2025 and still no refund. A long record of this activity....wish I had of known the scam practices before I ordered. These are examples of the runaround replies I've gotten over the course of 5+ weeks and counting: "I’m sorry for the inconvenience you’ve faced. We’re working to address your concerns quickly. I’m personally handling your refund to make sure it’s processed as soon as possible. We also regret not meeting your expectations and are taking steps to improve our services based on your feedback. We apologize for the cancellation of your order due to delivery issues. We’re looking into this to prevent it from happening again. Thank you for your patience. If you have more questions or need help, please contact our customer service team. We’re here to assist you. Hello Ricky, Thank you for letting us know about the issue. I’m sorry for the delay with your refund. I’m working on it and will make sure your money is returned as soon as possible. Thanks for your patience. If you have any more questions or need help, just let me know. Dear Ricky, Thanks for letting us know about this issue. We’re taking care of it right away. We appreciate your patience. Sorry for any trouble this has caused. If you have any more questions or need help"

The worst possible service ever!! Don’t use them cancelled my order and wouldn’t refund me for 3 weeks! The most joke of a customer service too. If you want your money back you need to be aggressive with them.

Total scam. Ordered flowers for my fiancé 2 months ago, got a confirmation email, then shortly after another email saying they couldn’t fill the order. Been waiting on a refund for just shy of 2 months, sending frequent emails with the same reply’s, “we’re working on it.” Just a bunch of low lifes scamming people.

I ordered flowers for a funeral on October 3rd. On October 4th starluck said they had to cancel my order because they had issues with the delivery address. Ok send me my money back. Here we are November 10th and I have yet to receive my money. I have called them multiple times and have talked to the same person her name is Maya. If I were you I would not order anything from them.

I had ordered my sister flowers that were never delivered. I have spent the last month trying to get a refund and I am only getting the run around.

Big scam they take your payment then send a email saying order refunded however have not recieved anything back very big scam do not order from here

El 8 de Agosto pedí un ramo de flores de cumpleaños, NUNCA LLEGO. Me enviaron un correo electrónico a los 2 días, para decirme que no cubrén esa área y que harían el reembolso. HASTA LA FECHA NO HE RECIBIDO EL REEMBOLSO A CASI 2 MESES. Me parece terrible esta situación, me parece un robo, ya que ustedes mismas cancelaron la orden. Exijo la devolución inmediatamente.

Took order and payment. Canceled the order the next day and I am currently going on 3 weeks working on 4 with still no refund.