Starluck FlowersReviews of starluckflowers.com

Like others on the review list. We ordered flowers, the company canceled the order but still charged our card. We are still waiting on a refund with no luck. Buyer beware!!!!!!!!!!!

I was horrified to find out the flowers I ordered for my aunt's memorial service weren't delivered on the day ofnher service! A promise of a refund and a weak apology is all I got. I'm devastated!

Awful! Sister’s pet died. They assured they would deliver that day. My sister never received that day or the next. She NEVER received the flowers. No call or email to say they couldn’t deliver. Called them today and they said they cancelled the order without explanation. Of course no refund. Disputing with credit card company. DO NOT USE. We didn’t investigate beforehand but apparently not a local company but a broker.

My order was cancelled by them on 10/20/2025 with my payment. It is now 11/15/2025. Still waiting on my refund and all they do is LIE!

They cancelled the order, and keept saying will refund. Its been 5 weeks working on the refund and they have not done it. The contact person is: Robertha Kiley Customer Service Manager This is the repeated message I get from the customer service manager’m sorry for the inconvenience you’ve faced. We’re working to address your concerns quickly. I’m personally handling your refund to make sure it’s processed as soon as possible. We also regret not meeting your expectations and are taking steps to improve our services based on your feedback. We apologize for the cancellation of your order due to delivery issues. We’re looking into this to prevent it from happening again. Thank you for your patience. If you have more questions or need help, please contact our customer service team. We’re here to assist you. Be Happy Bouquet 1 item from Starluck Flowers Order number 398549 Hello Julia, I want to assure you that I am personally handling your refund, and there is no need to worry. I am committed to processing the refund for you as quickly as possible. Thank you for your understanding and patience in this matter.

They canceled my order. It’s been a month and they haven’t refund my money. 100% Scam

I ordered flowers for October 16th. I was notified the next morning that they could not be delivered and that I would be receiving a full refund. I have sent additional correspondance regarding this refund, which has still not been issued (almost 1 month later). Would not recommend.

Please be aware ! They will charge your payment t method right away send you a confirmation and might not be able to fulfill your order. Mine was canceled 15 mins later no explanation why. When I called I was transfered and transferred. Come to find out they dont fulfill the orders they find local shops in the area you wanted and tey amd get them to do the order for the price they charged the customer . I ended up having to reorder with a local shop directly amd still dont have a refund back