Rosalyn P.
haven’t heard anything about my orders…
haven’t heard anything about my orders and my Daughter haven’t receive any flowers!!!! So disappointed!!!! I need my money back!

We go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Starluck Flowers (starluckflowers.com) has 823 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Rosalyn P.
haven’t heard anything about my orders and my Daughter haven’t receive any flowers!!!! So disappointed!!!! I need my money back!
Ann
The bouquet I paid for had 6 roses in it and they sent 3 roses and less than half of the other flowers. Very cheap looking, I’m embarrassed! Upon arriving to my relative’s home and seeing the bouquet, they even said I should get my money back. Everyone laughed at the pathetic bouquet that was sparse in flowers, It certainly didn’t look like it came from a professional florist.
Clay B.
This company is a complete scam!!! They pay for their reviews. Look them up online first!!! Unlimited reports to the Better Business Bureau as a Scam Site. They will probably delete this review. Working a month to get a refund that they said they gave me and didn't. They say they are local and then cancel your order saying there is nobody in your area to fullfill the order. Complete fraud. They then send you an email saying they refunded you. However, they never do. They keep you in a loop saying they are working on it. They then do not answer the phone, and when they do, they forward you to hold forever. Had to file with my bank and BBB. It is a chinese scam!!!
John A.
From other reviews it seems like not a scam, but completely unreliable. I placed an order for a friend and got a cancelation email 10 minutes later with zero detail. I called, had someone pick up and after I explained they said one moment and hung up. Then I called back and waited on hold for 45 minutes before giving up. I can only hope I actually get a refund or else I’d give a zero star review. Go with anyone else.
Response from Starluck FlowersDec 15, 2025
Hello John! I have personally pulled up your record, and I can confirm that your refund has been fully processed and verified on our end! Please take a look at your credit card statement for "Starluck Flowers" to see the funds returned. The reason for the immediate cancellation was that our local florist partner was at capacity. We wanted to cancel it right away so you would have the time and funds available to secure another florist for your friend! I’m here to ensure this is resolved for you! Best,
Shasta W.
I ordered flowers online from them and after charging me, they cancelled my order. They have still not refunded me, over a month later. I have called every week to only get the same answer- “we assure you, your order will be refunded in 2-3 business days”. It NEVER has. Please save yourself a hassle & do not use this company.
Response from Starluck FlowersDec 15, 2025
Hello Shasta! I have personally audited this transaction today, and I can confirm 100% that your refund has been issued and the funds have left our account! Please check your statement again for "Starluck Flowers"—I have verified it is there. We had to cancel the "All About Orange Bouquet" because the local grower had a shortage of the specific orange gerbera daisies needed to complete that arrangement, so our partner couldn't fulfill it. I am here if you need any further assistance locating the transaction! Best regards,
Caroline S.
Ordered flowers and paid company cancelled ordered said they would refund but after 4 weeks and numerous emails no refund Don't order dreadful company
ANDREA
I'd give zero stars if it were possible. They falsely claimed that they were a local company and could deliver my order that day. Not long after, I received a cancellation email due to a lack of availability from local florists. They also claimed that I would receieve a refund within 5 to 10 business days. More than a month later and follow up emails with more false claims, I still have not been refunded. Do not order from them! They are a scam! Any positive reviews are fictitious!
suzanne G.
Order cancelled and no refund. SCAM. Don’t use.