Diane P.
I ordered paid for my 5 yr old…
I ordered paid for my 5 yr old grandaughters birthday arrangement and myler balloons. The day of the delivery which was scheduled and confirmed for 4:30 I was left a v/m that the delivery would be by 2 instead thats the best they could do. No flowers arrived. I called and no one would give me an explnation. The following morning I called and spoke to a man who informed me they canceled my order due to being out of their delivery area even though I googled and specifically asked for Monson , MA florist. If you can take an order and noyt fullfil and blame it on others you shouldn't be in charge. I would never reccommend Starluck to anyone. Diane Pelletier The reply to my letter is a lie. I have texts from them not doing the delivery. Shame on you
Response from Starluck FlowersOct 8, 2026
Dear Diane, We want to address your review regarding the Feeling Magical Bouquet and Mylar balloons. The initial voicemail concerning the adjusted timeframe was prompted strictly by adverse weather conditions in the area, as our local florist had to prioritize safe driving routes. However, because conditions normalized and allowed regular dispatch, the local flower shop fulfilled and delivered the entire order on time. To ensure a wonderful celebration and make up for any uncertainty caused by the earlier call, the florist included complimentary extra flowers to make the bouquet fuller and more special for your granddaughter. Best regards, Starluck Flowers Team