Starluck FlowersReviews of starluckflowers.com

Response from Starluck FlowersOct 8, 2026

Dear Stacy, We want to address your review regarding the Peaceful Zen Garden purchase. The cancellation took place solely because there was no active local flower shop within the functional service radius of that specific destination to safely fulfill the order. Holding customer money is never our policy, and our management team works to resolve fulfillment issues as quickly as possible. Your refund was processed on our system upon cancellation, and to eliminate any technical holds or delays between financial institutions, we executed an additional manual refund push through our payment gateway today. Your bank will post the returned credit in accordance with their standard posting schedule. Best regards, Starluck Flowers Team

Response from Starluck FlowersOct 8, 2026

Dear Matt, We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,

Response from Starluck FlowersOct 8, 2026

Dear Susan, We would like to clarify what occurred with your Make a Wish order for your niece. This purchase was canceled shortly after placement because the recipient's destination address was located outside the active coverage area of our local partner florist network. We never retain customer funds for unfulfilled deliveries. While your full reimbursement was issued immediately at the time of cancellation, our billing team has manually re-pushed the refund transaction through our payment gateway today to guarantee complete clearance across banking networks. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards, Starluck Flowers Team

Response from Starluck FlowersOct 8, 2026

Dear Ariana, We want to address your review regarding the Sapphire Skies Bouquet. Fulfillment had to be declined because our local partner shop was unable to accommodate the same-day delivery window required for your arrangement. When same-day fulfillment cannot proceed, our protocol is to cancel the transaction promptly and release all funds back to the customer. Your refund was finalized on our platform upon cancellation, and to eliminate any technical delays or holds between financial institutions, we executed an additional manual refund push through our billing platform today. Your bank will post the returned credit in accordance with their standard posting schedule. Best regards, Starluck Flowers Team

Response from Starluck FlowersOct 8, 2026

Dear Deb M., We would like to address your concerns immediately, but we are currently unable to find your transaction in our system based on your profile name alone. Please reach out to our team at [email protected] and provide any of the following details so we can trace your order: Full name on the order, Associated email address or phone number, Order reference number. Once provided, we will immediately locate your order and assist you further. Best regards,

Response from Starluck FlowersOct 8, 2026

Dear Lisa, We want to address your review regarding your May floral order. Holding customer funds is never our policy, and a full reimbursement was issued from our side when the order could not be fulfilled. Given the extended timeframe since the original transaction, standard merchant clearing windows have long closed. If your banking institution has encountered an issue posting this credit to your statement, proceeding with a formal chargeback dispute directly with your card provider is indeed the proper and recommended step. This allows your bank to pull the cleared payment data directly through their network and resolve your balance without further delay. Best regards, Starluck Flowers Team

Response from Starluck FlowersOct 8, 2026

Dear Sherrie, Thank you for sharing your feedback. We would like to clarify what occurred with your Garden Of Wellness Bouquet order. This purchase had to be canceled because the recipient's delivery address was located outside the active coverage area of our local partner florist network. Holding customer funds is never our policy. Your full refund was successfully processed and released on our billing system at the exact moment of cancellation. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards, Starluck Flowers Team

Response from Starluck FlowersOct 8, 2026

Dear Deana, We would like to clarify what occurred with your purchase of the Whimsical Wonders Bouquet and Chocolates. While we coordinated with our local partner florist following the initial phone confirmation, the local shop ultimately determined they could not complete the handoff safely within that timeframe. Our strict policy is to never capture customer funds for unfulfilled deliveries. The transaction was completely voided on our payment gateway the same day the order was canceled, meaning zero settled payment was processed or retained by our business. The referenced 10 business day timeline is governed entirely by standard banking network release cycles for dropping temporary authorization holds. Best regards, Starluck Flowers Team