Starluck FlowersWe go above and beyond to send the most beautiful bouquets with flower delivery services in any neighborhood of your choice and we are fanatical about our customer service and user experience in our platform.
Starluck Flowers (starluckflowers.com) has 823 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Lindsay
Terrible company. Very misleading. They canceled my order for what they say is a “unknown “reason and didn’t tell me until it was too late in the day to do anything about it. I will never use them again. The company was less than apologetic., didn’t care, and told me if I have a problem with it I can go ahead and file a complaint. Well, I am..
Thomas
Zero if I could. They are a scam. No flowers and no refund. STAY AWAY!!!!
Response from Starluck FlowersMay 20, 2026
Dear Thomas, Please be assured that your refund has already been fully processed on our end. Your order was canceled because our local florist in that specific delivery area had reached maximum capacity and could not guarantee our quality standards for your arrangement. In these rare instances, our protocol is to automatically and immediately release the funds back to the customer. As the transaction is completed on our side, the processing time now depends entirely on your banking institution. Best regards,
Samora R.
Canceled my order within minutes and never refunded me. Just keep saying the samething wait 5-10 business days never happens
Response from Starluck FlowersApr 15, 2026
Hellooo Samora! I have checked and double-checked our system, and I can confirm that your refund has been fully processed on our end. I even went ahead and pushed it through one more time just to be absolutely certain! Please take another look at your bank statement or mobile app for a transaction under "Starluck Flowers." If it hasn't appeared yet, it should show up very shortly depending on your bank's processing times! The reason for the cancellation was that our local partner florist was unfortunately at their maximum capacity for same-day delivery, so they weren't able to get your Precious Pink Tulips and Chocolates out the door. I’m always here if you have any other questions for me!
Laura O.
They charged the order immediately, cancelled the order within an hour, and haven’t refunded the charge in 2 weeks. Even after reaching out multiple times.
Response from Starluck FlowersApr 15, 2026
Hi Laura! I have checked my system and I can confirm that your refund has been processed on our end. Please take a look at your bank statement for “Starluck Flowers.” If you don't see it yet, it may just be down to your bank’s specific processing times. The reason your order for the Together At Twilight Bouquet was cancelled is that our local partner florist unfortunately had a sudden shortage and couldn't fulfill the delivery. I’m here if you need anything else at all!
Sherrill
ZERO stars should be available. Totally fraudulent "business" claiming to deliver flowers locally, yet nothing ever happens once you pay what seem to be very reasonable prices. Website seems well put together and inviting - until you get stiffed & try to get a refund!
Katie M.
This website promises same day delivery, but 30 minutes after I placed my order, it was cancelled with absolutely no reasoning. As a company that claims to provide personal and attentive service on every order, and "commits" to quality and reliability, they handled the order cancellation VERY poorly. There was no offering any help to revise my order for different flowers, or changing my delivery date if that was the issue. Nothing. Just a cancellation. Super unprofessional, and I will not be ordering from them again.
Response from Starluck FlowersApr 15, 2026
Hey Katie! I have gone ahead and confirmed that your transaction was voided and the funds were released immediately. Please take another look at your statement and search for “Starluck Flowers”—since it was a void, the pending charge should have simply dropped off! Our local partner florist was unfortunately out of stock of the specific flowers needed for the Goodness And Light Bouquet, which is why we had to cancel. I’m always here if you have any other questions!
Kelli G.
I made my order online and was then called to verify and then was being told to do a survey on the service provided I kept telling Patrick that I’m not going to do the survey bc there has been no service provided yet when the flowers are delivered I will do the survey he kept pushing me to do the survey until I told him I had to go I will do the survey after the delivery… then delivery day comes along which the request was to be at 10:30am at 9:45 am I get an email advising a refund will be issued to me and my order was cancelled (1 hr of the expected delivery) I believe this was all due to me not providing a survey when Patrick attempted to push me into doing the survey… don’t order from this company they will not deliver your flowers if you don’t do their survey before the delivery date
Marie
I ordered at 1:23 pm and I called to confront them about being a non-local florist because he lied to me about being local, by 1:43 P.M. I received a cancellation notice. This is a scam website online. All of the arrangement pictures have the same amount of reviews, 24 each, and have 5-star reviews. Update: They dropped my pending payment right away on the same day 4-10-2026
