Starluck FlowersReviews of starluckflowers.com

If I could rate a 0, I would. This is a scam. They take your order, say they immediately can't fulfill the order and still took my $86. All these positive reviews need to get a closer look by trust pilot. Look at the Google reviews. This was going to my father in a Veterans Home. Thank God, I didn't wait for the refund. Big lesson learned. Always check the reviews and use a credit card. My bank is investigating the company.

I never received a refund after order was cancelled and the reviews for this company is awful, it was recommended to contact the Attorney Generals office to let them know this company is scamming money from customers

I would give them 0 stars if possible. My wife had a very close friend who was on her last days and wanted to be home with her family when she died. My wife looked at Starluck Flowers and the address said the town her friend lived in, so she ordered flowers from them. After placing the order she read some reviews that were not good at all. She immediately called Starluck Flowers and they said they would cancel her order and she would not be charged. I was watching our credit card closely....after 8 days the charge went through. I had to contact my Credit Card customer service and now it is in dispute and could take up to 90 days to get it fixed, if at all. DO NOT ORDER FLOWERS FROM THEM...PERIOD!!! Now they ask for my order information, but to send it to them at their email address(which I can't put here per policy) Which I just did. But, by the time I read that they wanted more in formation, my review was taken down by Trustpilot. Another way Starluck Flowers scams people.

This company is total garbage. PLEASE don't waste your time and money with them. Customer service was some of the worst I've encountered, people answering the line and not even realizing they're on a live call. When I finally did get to talk to someone they couldn't answer any of my questions. It's honestly my fault for going with them. To be fair to myself I was lied to about them having a florist in my area. PLEASE just go with a local florist.

I still stand by this review. I tried multiple times, 4 emails to be exact with promises of a refund. Never happened. I finally disputed with my bank and got my money back. DO NOT use this company. Evidently their method if operation is to take the order, cancel shortly thereafter saying flowers not deliverable and claim they'll issue a refund. I've been chasing them for 2 weeks with promises that "Robertha Kiley, Customer Service Manager, is personally looking into this". BS, they are scammers. Call your bank if they did this to you!

The delivery did not show up and neither did the refund. Total scam! Had to dispute the transaction with my bank to get my money back. Was told by the bank that you have 60 days to dispute. Don’t wait!

Changing from a 5 to a 1. Horrible company. 100% a scam. You won't get your money back, you won't get your flowers. Do not use this company, ever.

I ordered from Starluck after my dad died. When I placed the order online, a man called me to confirm and made fun of me saying "only women order flowers for themselves." I was in a very sad place so I ignored it but when the order arrived, it was the entirely wrong bouquet (I had ordered one with a keepsake pitcher to remind me of dad) AND it was very wilty and brownish. I asked the delivery lady to please take them back and ask the florist to call. They did. And BADGERED me about letting them resend it until I finally said I want a refund and hung up in TEARS. I checked my bank a few days later and...surprise!...no refund...no flowers. After checking online this seems standard operating procedure for this company. I have had to go through additional hassle to request my bank reverse charges (which they are) in my time of grief. I BEG YOU, for your own sake, please, don't order flowers from here. If you decide to, PLEASE, review the BBB and their complaints which are pretty epic across the web. I am betting there will be a Class action lawsuit before too much longer, since it seems this company steals professionally (at least that is what I gather from their reviews).