Stanley SteemerReviews of stanleysteemer.com

Hired Stanley Steemer in St Cloud Mn to clean carpet in three small rooms. Smallest was 6x11ft , largest was 10x14ft. Price quoted was $532 which I thought was high but acceptable to get the carpet throughly cleaned. Bill ended up a bit more than $1700 and included chgs I didn’t authorize, but he said I did. I would never spend the $1000 to clean a 6x11 piece of carpet, but that’s what I was billed for this one room. When questioned the technician Taylor started calling me names and threatening me with calling the sheriff and having me arrested. Also tried to negotiate the chgs with the manager who was unreceptive. I felt threatened and completely taken advantage of. Finally just paid the bill which felt like extortion, to break free of them and sever contact. The tech was a bully, who threatened and took advantage of me. Don’t trust this business with your trust or money. There are other service providers who will provide ethical non threatening service.

Stanley Steemer was advertising this two room $59 special, we hired them for today and they said they would be there between 9 AM to 11 AM. They didn’t show up till after 12 PM then instead of the $59 they said the two rooms would cost $350, when we tried to cancel, they said, there’s a transportation service fee, basically extorting us for money. I spoke with the manager, who was rude, extremely unprofessional, and I just need to warn everybody out there to never use this company, if you do, you’ll find out what I’m talking about!

Stanley Steamer does bait and switch to upgrade price. I got a qoute for tile and gout cleaning on line with rep and she gave me a discount. When they came out the tech wanted to know how long we lived there. We have a new build and live here only 3 years. The Tech Keith Ritchie in Riverview tried to triple qoute us and didnt honor our original qoute. We felt they were not being honest. We declined their service and went to home depot. BUYER BEWARE IN RIVERVIEW FLORIDA. THIS COMPANY IS CROOKED.

Stanley Steemer is a bait and switch and a fraud. We ordered cleaning for a love seat ($89) and our bathroom tile ($47) on the Stanley Steemer website. The crew arrived and told us that the shower floor, which is just an extension of the bathroom floor, is an extra $75. There was no option on the Stanley Steemer website to specify specific parts of the bathroom to clean...it was presented as a flat rate. The Stanley Steemer crew said that they have heard that complaint repeatedly. Right. The bathroom floor to be cleaned is 35 square feet and the shower is 12 square feet. Why would the bathroom floor cost $47 but the shower floor, which is a third of the size, cost $75? When the crew said they were doing us a favor and could charge us $150 for the shower, the shakedown came into focus. As the company was not going to honor its commitment, we pulled the bathroom tile off the order told the crew to just do the love seat. Then Stanley Steemer stole from us. Without our knowledge the crew snuck in a "(MISC) minimum price adjustment" of $36 without showing us the final order authorization. They fraudulently signed the order authorization in our name by claiming "Customer unavailable for signature". We were standing right there. We didn't realize that they had inflated the price of the service without our authorization until they were long gone and we looked at the email receipt. If you use this company, make sure your price quote doesn't include any gotchas and insist on looking at the final order authorization to make sure you're not being overcharged.

The guys arrived late which was OK but the job they did on the carpet was absolutely horrible. The same spots remain on the carpet. I paid 697.00 to have my carpet cleaned and the carpet looks the same as it did before it was cleaned. What a waste of money.

On 11-10-2023 Stanley Steamer came in to clean my carpets. When they left there were two parallel black line through my carpet in my entry and bedroom. I waited for the carpet to dry to see if they would disappear. The lines are still here 3 days later. Stanley Steemer sent in their rep to look and take pictures on 11-14 and indicated that there was nothing they could do. They indicated that my walker (I am 89 yrs old) caused it. NOT!! My walker has light tires on it and I hadn't even used it after they left. I am not happy!!

I called Stanley Steemer and was given a quote to clean my carpets. When the cleaner showed up (way past the time window I was given) he looked around asked if I had pets and said the estimate only covered steaming - Not Cleaning! I didn't even ask for an estimate. I asked him to leave. This kind of bait and switch is outrageous - a waste of time and huge hustle. I'd wasted most of my day waiting for them to show up and I want to help other people learn about their hustle before wasting their time, too.

They are thieves. They quote you online, make you wait for the appointment, show up late, then re-quote you based on how your house looks and how much money they think you have. This is not the first or second time they have done this.