Stanley SteemerReviews of stanleysteemer.com

One Star because – when Stanley Steemer ruined our 6’x14’ fine wool rug, they handed over the case to their Insurance Adjuster, rather than taking responsibility themselves for the replacement. Background: Previously, we had recently used Stanley Steemer on two occasions where the work was perfect. Therefore, we were quick to call them to remove a few mud footprints on our hall rug. All seemed well, and the rug was cleaned. I paid over $600 for the service at that time. However, the rug would not flatten out; ripples persisted. SS came back and took the rug to their NY workroom where the final restitution did not succeed. We were told the rug was irreparably damaged. I cannot vouch for how the rug became damaged … too much steam? I do not know. I just know that Stanley Steemer washed their hands of the incident, turned it over to an insurance adjuster, and moved on without being supportive of a loyal customer. I spent almost 2 months haggling with their adjuster about what was fair and right because of Stanley Steemer’s carelessness. I got nowhere. The adjuster was not going to give us the replacement cost for our very fine rug. Although the rug was 9 years old, it was in perfect condition and would have lasted us a lifetime. I provide this information for your consideration only. Be alert – Accidents can happen and when they do, you want to be dealing with a company that will not run away from their customer obligations. Stanley Steemer’s services are broad; their work can be superb; but accidents can happen, and that’s when you want SS taking full responsibility for any incurred damage. Otherwise, you will be left like we were – receiving a pittance from their insurance adjuster for a very big blunder. We used the Stanley Steemer of Edison, NJ and live in Princeton, NJ.

Totally overcharged me. I have 1 set of stairs and 1 living room. They charged me 2 times for cleaning the living room. Then charged me twice for a projection and twice for deodorize. Almost $100 more! They are over charging the elderly and taking advantage of them. Very shady company now. Will never have them in my home again. Matt was the ring leader of this 2 man crew!!!

Have used the Rockford Stanley Steemer before but, had a crew out on a recent Saturday to clean carpets, tile floor and, ended up adding cleaning of a leather couch while they were on the job. This was a pretty big job. 1. I was not quoted accurately for the couch cleaning and when the bill was tallied, I was charged a huge amount for a simple wipe down. 2. One of the crew members helped themselves to my mother's purse. Took the whole thing with them. While we missed pulling it out of the room where the couch was cleaned before they arrived, apparently too tempting. 1 crew member was on her own for an hour in that room and just took it! They TOOK a 92-year-old woman's purse. Her SS card, Veterans Admin card, cash, credit card, checkbook. We filed a police report, and I called the manager of the facility. I was not offered anything but a "sorry - hard to hire, staff is normally good...." Careful before you invite them into your home. Very disappointed and appalled.

I had an appointment made the gentleman came out what was a 216.00 dollar price . Once he came out he wanted to charge me over 675.00. Told me that the company that supposley he works for tells people a lower price and when they get there he charges over 3 times more . My advise Stay away it's a fraud business. It really should be called Stanley the Stealers...

Feel like a punk. These clowns sprayed water on my carpet, and laughed all the way home. Of all services I've contracted, this will never be surpassed for stunningly poor performance, service, and follow up. Would NEVER accept a free service as compensation. They need to be OOB.

I had them come and do air duct cleaning. This was a joke. First they didn't hook up suction to furance, what they did do was hooked up a vacuum tube and hold it over the air vent while they shoved a air hose 3 to 4 ft in the vent. Like I could have used my air compressor and vacuum and did the same thing. Did not check furance vents, so they are still dirty I figure and am sure their vac did suck anything out. Completely waste of $972.00. Definitely a major rip off.

If you're considering using this company's services, I urge you to reconsider. I paid $600 to have three rooms and a rug cleaned and deodorized in my small home, but I was left incredibly disappointed. Not only was the cleaning job not done properly, but the smell in one of the rooms was worse than before. I had to take matters into my own hands and use my carpet shampooer to try and fix the issue. What I found in my carpet was disgusting. I called the company to complain and was promised that someone would come out to make things right. Unfortunately, the same gentleman came back and did a poor job again, leaving me with the same sour smell and dirty carpets. Despite numerous attempts to contact the company, I have yet to hear back from the manager. Please do not waste your money and time on this company. If you want a professional cleaning job done right, look elsewhere.

I scheduled Stanley Steamer to clean my tile and hardwood using their online portal. After accurately entering the required room info I was given a quote of 680 dollars. Upon arrival I was informed by the technician that the job cost would be 1285 dollars. This kind of bait and switch behavior is outrageous. Do not ask for number of rooms if that is no a criteria for cost. You either charge by the room or by the square footage. Do not quote me a room cost and change to square footage upon arrival. That is Jacked up and shameful.