Stanley SteemerReviews of stanleysteemer.com

The tile cleaning service was okay--not great as some residue remained on a few floor tiles--but a small onyx statue worth more than $300 in the foyer was missing after he left. It was there when he arrived, and my husband and I were the only others in the house that day. Please ensure this doesn't happen to you.

This review is negative not because of the actual service rendered by the technicians (who were great) but because of the corporate side of the transaction. I had an appointment window of between 11 and 2. At 1:06, I received a text that my tech was on his way. I live in the smallest state in America. One can travel across the entire state in less than an hour. At 1:45, when no one had showed up, I called customer service. It used to be local; now it is apparently all centered in Ohio. Unfortunate. Customer service said that dispatch anticipated another 15 minutes because he was “coming a long way.”. I was thinking to myself “is he driving from Wisconsin?” What I didn’t realize was that he was in fact in another state, Connecticut. The dispatch apparently had no spatial perspective because at 2:40, an hour and a half later, after my window had expired, no one had yet arrived. To make matters worse, the tracker they sent me was hopeless. When it finally worked and signaled me that the tech was 9 minutes away, it rerouted me to another tech, who was now 20 minutes away! The original crew eventually showed up just before 3. But 10 minutes later, ANOTHER crew arrived also. Turns out the folks in Ohio confused my order with an old one and thought I had two open appointments making it all even worse. After speaking with a manager, he gave me an additional 10% discount off my bill for the inconvenience I have been caused. When the tech actually presented me the bill, there was no such discount. They couldn’t even get that right. I have been a customer of Stanley Steemer for a long time. I have never seen such a mess. I need to find someone else when franchisees get taken over corporately, it always goes to hell.

The carpet was not cleaned well. I removed more spots after they left. The tech did not care.

I chose Stanley Steemer because of the brand recognition, but the service did not meet my expectations at all. The quoted price increased once the technician arrived, and I felt pressured to add extra services that I never requested. The cleaning itself seemed rushed, and several spots looked unchanged after everything dried. What disappointed me most was the lack of follow-up when I contacted customer service with my concerns. I expected a company of this size to stand behind its work, but getting a response was difficult and no meaningful solution was offered. Overall, I paid a premium price for results that were average at best. Based on this experience, I would not use this service again.

I went with Stanley steamer because I thought it was a reputable company However I was wrong. I wanted my ducts cleaned and carpets done. They talked my husband out of doing the ducts and to put $1000 uv ray light contraption to kill bacteria and dust. My house is still very dusty. The carpet part was a total waste of money. The carpets had a weird smell afterwards and matted down. We asked to have a manager come out directly and they sent the same person who did the job. Very unhappy

I hired Stanley steamer to come into a rental house and steam clean couches and several rugs because my daughter is allergic to cats and the prior occupants had cats. I explained this in detail to the company before hand, I explained this in detail to The two technicians who showed up to do the work. I was assured they would do a good job and I left the house to go to the other apartment to help my daughter move out and told the men to text me - that I was three minutes away if they had questions or before they were ready to leave. I was back-and-forth once and saw them working on the couch, left again, and when I returned this time they were gone without texting me, and they had not even touched any of the three rugs. and the couch, even after steam cleaning still had significant cat hair on it. I had Other cleaners at the house while Stanley steamer was there and they confirmed for me that the rugs were never touched, plus I could tell from the fact they were not even remotely wet an hour after they left. I called Stanley Steemer and let them know that they had not completed the job as the rugs were not completed and that there was still cat hair on the couch. They could not get anyone out that same day and offered several days later. I was only in town for one day to get this done so I asked for a refund for the parts that were not completed. I was told that a manager would have to get back to me to do that and that someone would call me. I then got a request for a review and gave a poor review and explained why and got a message back saying they were sorry for the poor review and that a manager would be in touch. It has now been a week since that date and no one has contacted me. Planning to dispute the charge as half of the work was not done at all and the half that was attempted was ridiculously poor. Very disappointed and puts me in a really tough position now to try and scramble from out of town. 

My initial review of Stanley Steemer services was glowing. We were moving into a rental in Sun City and as an elderly couple we are sensitive to certain airborne particles. We hired Stanley Steemer to come in a clean the air ducts as the previous tenants had a dog. Freddie sent us pictures before and after. Everything looked good. We moved in a few days later and we immediately noticed a strange smell. We knew everything was cleaned already so we purchased an air freshener that was installed at the air filter of the return. When we opened the return and saw the air filter, we were astonished. When Stanley Steemer cleaned the air ducts and vents, they put back the old air filter into the return, and it was full of dirt and dog hair. We were breathing that for two days. Very disappointed and would not use them again.

My son, Todd Lovering, scheduled Stanley Steemer, Reno, to clean and treat/remove pet stained areas in my small home in early January. The cleaner walked through the rooms (two bedrooms, hall and living room) indicating the areas that needed special pet urine treatment. The job took about an hour and the cleaner charged over $300! The carpets were soaking wet for over 48 hours, smelled horribly of urine and a sickly perfume odor. The smell was terrible and the pet urine was still there. Awful job! About 10 days later my son hired a different professional, recommended by the residential management company where he lives, to redo Stanley Steemer’s work. They did an excellent job! The urine and perfume odors are gone. Cost $150. Wonderful job! Stanley Steemer should refund the poor quality job in full.