Stanley SteemerReviews of stanleysteemer.com

Our home remodeling took a bit longer to finish, so I called ahead to check if an extension of our coupons was possible, yes no problem. I called again the day before for the ducts cleaning service and everything looked good, they would honor it, which was of sort a pre-requisite to go ahead with the job. Guess what it didn't happened, the crew next day refused to honor the arrangement. I sent them off, period. Unprofessional and shoddy business practice. Do not recommend.

This was the worst service I have ever had. The gal spent over hour talking on her ear buds, Sat in service truck for over twenty minutes did nothing. Got here 220p and didn’t clean til 335p.. Then when she started she banged her equipment into My log walls, water on my wood floor, wouldn’t give me a receipt or her name. Didn’t put spot remover on one little spot, broke my plastic heater vent, I am so disgusted. I have used this company over 20 years and never had employee act like she did.

My 74 yr old mother made an appt 2 months in advance, was quoted a price. When service ppl got there they ignored her quote, told her she would need extras. She told them she had a quote from customer service. The guy said he NEVER talked to customer service, didn’t even know who they were. From the time he walked in he was pushing for more money and was very passive/aggressive and condescending. My mother was alone, there were two men there. She finally negotiated down the price ( was quoted 700.00 for house) but she did not get two rooms done. Upon completion, my mother began to write a check and he said they do not accept checks. My mother told him that customer service said that she could pay by check or card. Once again, he lit into her with this “ I don’t even know who customer service is, we never deal with them but I’ve been working here (however many years, inject what sounds good to him) and we have never taken checks.” My mother said that’s fine, I’m just telling you what I was told by your company. By this time the atmosphere is chilly. He takes her card payment and with condescension dripping from his voice, tells my geriatric mother to “have a blessed day.” Ya, she was bullied, lied to, condescended, and now tell her to be blessed like it’s the last thing you want for her. I’m appalled and outraged at the treatment my mother received from this company. Needless to say, I will shout from the rooftops to anyone I come across to NEVER USE THIS COMPANY. Because as their own employee said repeatedly, they do not even receive the quote you get when you set your appt. They do not care, they are there to get the most money they can from you, no matter your age or actual need.

I rate it one star! This company is the worse! My daughter hired them to grout and seal our bathroom and kitchen floors, since we are both retired and can’t do it ourselves. Well they arrived at 11:30 am, on Thursday 7/28/22 without the sealer and we’re told that we had to reschedule! I wish I would have listen to them, but I called my daughter, she got in contact with the company and they were sent back. Ok, my husband let them in and they had 2 big hoses and a roll of paper along with a beat up sheet to protect my floors! Not only were they unprepared, but they were the messiest crew ever! My husband had tarps in the basement and placed them under the hose in the dining room and foyer. So far is a nightmare, but it gets worse! Not only did they mess up my kitchen floor but they also messed up my hardwood floors! Well to make this part short they did a very bad job on all my floors and I still had to pay them $554.66!! We ask the young man when will the film leave the floor and he told us that within a half hour use a swifter and I could even use bleaching if spots don’t come out! I was livid after that I called every number I could find for Stanley Steemers and got nowhere they told me that my complaint was number one and that someone should’ve had called me before 9 PM no one called me I called back at 9 am the next morning the and they told me that they would have somebody here by Saturday unacceptable my floors were horrible, I just paid for a service that was botched up and I was told that a Specialist would contact me. They finally did and sent somebody out around 3:00 pm, he looked at the shotty job and still was insisting that it was done right!! After a few minutes of seeing the floors and pics, he did a patched up work and left the floor the same way!!! I went on Google and asked what can I use to take film off my ceramic tile floors I read an answer which said the use 50/50 vinegar and water. I had to get on my knees and scrub all my floors twice and finally got the film off! Now I need to find out how to get my wood floors shiny again! I can’t believe i went through all that hassle and do all that work after I paid $554.66 someone to do the job. DO NOT USE THEM! Save YOUR MONEY! I wish I would have read all the reviews in TrustPilot before hiring them. I hope they read they and contact me! I’m disputing the charges!

POOR CUSTOMER SERVICE I SCHEDULED AN APPOINTMENT FOR TODAY 7/23/22 ONLINE, RECEIVED CONFIRMATION AND THEY NEVER SHOWED UP!!!!!!!!!! I CALLED THE LOCAL NUMBER ON CRYSTAL DRIVE IN FT MYERS AND THEY WERE NOT INTERESTED IN GETTING TO THE BOTTOM OF THIS. I STAYED HOME FROM WORK TO GET THIS DONE BECAUSE I HAVE COMPANY COMING...DO NOT USE THIS COMAPNY

I had stanley steemer come to my house and clean 4 rooms i had to do a walk around well the carpet was wet and it didnt look too bad when it dried you could see where the dirt path was they went so fast it took less than 1 hr to do 4 rooms i got out my carpet cleaner the next day and did a little where they had done the water was the color of a mud puddle not happy at all wont call them again they was suppose to send me a copy of my payment and never did

I had scheduled my 2 houses for the same day during 8am and 12 pm. They came for the 1st house and did the work but cutting some corners. Once they finished I asked them to follow me to the next house which is literally 1 minute driving. He said that his dispatcher said that he was sent to a different address that they amight be able to send someone in the afternoon. I told him that it was not the deal at all and showed him the emails. He got on the phone and told his dispatcher that the email I showed him did not show the date. I told him that was not true and asked to speak with jim and he blew me off completely. And then he said that someone would be calling me within a few hours and almost 48 hours later heard nothing!! Please do your homework before calling Stanley Steemer!!

BEWARE if you live in the Bridgewater, MA area-think twice before you schedule an appointment with this unreliable company. I scheduled cleaning for my daughters home of 4 rooms over 2 weeks ago for yesterday between 8am and 12pm. We received a confirmation email for our appointment. At 10:00 yesterday I decided to call to see if we could get a better arrival time estimate. The woman told me that because it was scheduled with the wrong franchise the appointment was cancelled!!!!!! The house is litteraly 1 1/2 miles away from the cut off line with the incorrect franchise. We did NOT receive any type of notification that it was cancelled. There we were with an entire house turned upside down, a 2 year old stressed out because the entire house was turned upside down, my daughter 37 wks pregnant with twins and the best they could tell us is they would come out on Monday. They said they would offer us 10% off, however, the new price with the 10% off was $20 more than our original price. Absolutely disgusted and we will never use this company.