Hanna
I received the wrong pouches and was …
I received the wrong pouches and was frustrated the pouches I had ordered were not shipped out as soon as I called in the mistake. They were only shipped out once the carrier had scanned in the return label from the labels I was returning. The pouches I needed were not rush shipped and I was almost in the position of not being able to fill orders, and I was prettyunsatisfied with how it was handled.
Response from StandUpPouches.netJun 22, 2017
Hanna, I completely agree with you that your situation was handled absolutely wrong. Customer satisfaction is our top and first priority and we failed you. I want to make this right. Your next order is on us, 100% free. I will guarantee this will not happen again and I hope we can earn your business once again and put a positive spin on this broken business relationship. We will be in touch with you soon. Thanks, StandUpPouches.net




