Stair Parts USAReviews of stairpartsusa.com

Everything was delivered in a timely manner. And all of the parts were correct and of good quality. Thanks

Tom at Stairparts USA was extremely patient and helpful on the phone to help refine the details of my order. There were a couple design details I hadn't completely thought out for my railing project, and he helped me revise my order to make it work. All items arrived very well packaged and in perfect condition. I did, however, feel that the shipping cost was quite steep for the size of my order. (Nearly 25% on top of the total cost of the items.) Overall, though, I'm very satisfied.

Excellent customer service. Helped me to order correct parts while we were on the phone. Everything arrived just in few days by UPS Ground. Quality of the stainless steel stair parts great, absolutely what I was hoping it will be. Too bad I did not discover this website a year ago while was rebuilding larger staircase in my house. Highly recommend.

No problem ordering my spindles. Fair pricing, plenty of options to choose from and arrived 3 days after I ordered. Have already recommended to a friend. My staircase is complete now.

I ordered flat shoes for square balusters and even emailed customer service to ask if the set screw came with the shoe and they verified it was included. I have 96 flat shoes without set screws. The flat shoes are very nice though.

Highly recommended!

Accurate, beautiful, and quick!

Good website. Easy order execution and good shipping. Only issue I had was the newel posts I ordered were wrong. This caused me to have to get a shipping label from StairPartsUSA and bring the package back to FedX. Project is now behind schedule, still waiting for correct newels. Ughh