SquishysquashyslimesReviews of squishysquashyslimes.com

My son saved up and ordered his squishy squashy slimes n 28th Feb. It’s now 13th April and over 6 weeks later we have received nothing and they are uncontactable despite wmailing several times. If i do not hear back i will take legal action on my sons behalf as it is unacceptable to treat customers like this who have paid money in good faith and worst of all to a child. The very least that could be happening is a response to advise what is happening and a refund if they are not able to fulfill the order.

I have really bad experience with them too. I ordered 3 slimes spending fortune for my girls Eid presents and I hope everyday at least to have a reply of my emails. I am so disappointed, I can't wait anymore as Eid is next week and I got no hope left after reading other people reviews. PLEASE DO NOT ORDER FROM THEM!!! Not good wishes coming out for you squishy squashy slime. People reviews matters and you will be closing your business soon the way you treat customers.

*EDIT 2 - The slimes have miraculously arrived , and they are fantastic quality , smell beautiful and there are a couple cute extras , however , I will not be ordering from them again . Communication is extremely poor and delays are excessive *Edit 1 * - I recieved a dispatched email on the 1st of April , it is the 12th today , and STILL no order has arrived .When i click on the link , it says my order has been reiceved , but not that it has been dispatched. Original Complaint : I just want to start by saying,I value small family owned businesses, as an owner of one myself , i would rather buy from a small business than a corporation. But lets put things into perspective. If you are battling to meet a deadline, communication is a simple solution. Pop an email to your customers and advise of the delay. People are spending their hard earned money with you ,and in this case, my 12 year olds money, the least you OWE them, is communication. Put your products on pre order , so you can complete the orders for the money you have already taken, without disappointing anyone .Amend your production time on your website. Transparency is key , and it will earn you a lot more respect and understanding .

I ordered on 22/02/24, even with the "May take up to 12 business days" disclaimer, my order is now very late and still hasn't shown up. I've tried emailing 3 times, one time I had an automated reply and been met with silence since Update: on the date of my original review (21/3/24) I submitted a claim with my bank and got a refund for the slime. The slime then arrived 2 days later on a Tracked 24 service. Unfortunately all of the slime was too sticky, and despite using all the activator provided, I still had to buy more activator in order to be able to play with the slime. I am a small business owner myself, so chose to support a small business, however this whole experience has been awful and I will never order from here again.

i placed an order just under a month ago and nothing has turned up. i wanted the slimes as a gift but they didn’t arrive in time so i had to get something else. i emailed asking for a refund as i didn’t get an email saying they had been shipped and the date was approaching only to get the automated response saying they’re super busy. i appreciate they may be busy but surely if a refund is needed there should at least be a seperate line for that if they aren’t even reading the emails they are receiving. i’m contacting my bank for a refund as it feels as though this is a total scam. there should surely be some form of contact, especially for the price of their products.

I received an email hours after posting the below review, confirming item had been shipped. Still not received anything. This is no way to treat customers, especially when the majority of your customers will be kids. Please contact me privately to discuss how we go on from here, as this is completely unacceptable. “My daughter ordered 3 weeks and still not received anything. No contact apart from automatic reply emails. Customer service is dreadful. I appreciate it is a small family company, but communication is key. I just need to manage my daughter’s expectations. I’d be happy to change my review, if someone could keep me informed.”

I ordered at the start of feb for my daughters birthday at the start of March. They took my money immediately. Since then I’ve had zero contact, despite numerous emails asking for an update. At first I got an auto response saying they are really busy and working through a backlog, now all my emails bounce back as undeliverable. Needless to say I am not expecting the slime to arrive and have now had to order elsewhere. I genuinely have no idea how to go about getting a refund though as there is simply no way to contact them!!! Give this company a very wide berth!

Generally speaking, they produce good quality products. i did have some issues with shipment so i would not recommend ordering during a busy period. im just glad what i ordered wasn't for a gift. my second time ordering was significantly easier and i received the products within the time frame listed on their site. a few things to note about the products - if you order a DIY clay slime, the pot is too small once you mix the clay in so have a spare pot on hand to put it in afterwards. any slime that has glitter on top will not be glittery after playing with it as they don't put much glitter, which i was a bit disappointed about but it doesn't explicitly say about having glitter either. customer service was generally pretty helpful but did take a while to get back to me. PLEASE NOTE THAT THIS IS A SMALL BUSINESS. THEY DO NOT HAVE CONTROL OVER ORDER INFLUX ESPECIALLY DURING BUSY PERIODS! ive seen a lot of reviews here that have absolutely slandered this business but at the end of the day if you're ordering from a small business during Christmas, i don't know what you're expecting. they're a small family owned business, not Amazon.