SpyfocusReviews of spyfocus.com

No tracking Chased No fulfilment of order after 3 weeks Sought to cancel/ ask for refund Nothing Then threatened soc media exposure and many weak excuses then they blocked me It IS A SCAM

Liars! Ordered 2 cameras with 2 cards and received 4 with 4 cards along with 2 warranties. It took 2 weeks to get the product which used half the 30 day return time. The instruction sheet is the size of a postage stamp and unreadable unless you have a microscope! Tried to install apps on phone with no luck. Called customer support to return. The service agent would not give me a return number or let me speak to a supervisor. She then hung up on me. Also, found out after looking at my Paypal account, they set up a recurring charge for services which I never authorized! Tried emailing customer service again to get return # but received no reply. Had to return to address on original package by registered mail at additional expense of $42.00. This company is a huge scam! They sell crap and won't take it back. I am disputing with PayPal! Don't buy it for any reason! If I could give them a Zero score I would.

AVOID AVOID AVOID - Ordered 2x spy cameras for around £80+£6.95 shipping. I noticed from PayPal that they'd also taken £4.99 for warranty and another £8.99 for premium shipping, neither of which I selected, and I was set up for a subscription! The cameras look like toy cameras and I've recently seen them on Amazon for £16.95 for a set of 2 with really bad reviews. They agreed to refund the shipping and warranty - not yet received over a month later - and I cannot return the cameras. AGAIN another scam. I don't know how people get away with these things.

A bunch of chancers I responded to a TV advert for 1 camera. I was notified that my order had been received. The reply indicated that my full purchase price was £0.00. I tried unsuccessfully to investigate this. The following day I received information that my order had been for 3 cameras. That was completely wrong. I wanted only 1 item. It seems like they have some unethical mechanism inbuilt to their ordering system which automatically decides how many products that you should receive. In my case, I was charged about £130 instead of my real order which was for £35 only. I reported this to them within a couple of hours of the original order being placed. They did not reply until the following day when they informed me that " my order had been prepared and despatched so, could not be cancelled". As a goodwill gesture, I was offered free of charge, " and additional 1 year warranty on their product. This matter is not concluded because I shall be pursuing it fully. In the meantime, I post here a brief summary with this company and recommend any potential customers to be very wary of it.

Purchased 2 cameras. Totally useless. Will not connect to wifi despite trying. Would have given a zero start if the option was there. Avoid this product.

Very poor service and product. Made a mistake ordering but unable to rectify. Said it was too late as items already ordered but that was a load of rubbish. Also added additional costs that I wasn't aware of. Said I could return items for a refund. They arrived late and when I tried to contact them, it said my issue had been resolved which it hadn't. Numerous rejected emails later, I was told I could return at my cost, but had to settle for a small refund. Terrible experience and the product is absolutely garbage. Strongly recommend you don't go anywhere near them. I'd give no stars if it were possible.

Stornierung schon 10 Minuten nach Bestellung nicht mehr möglich. Frechheit! Unzählige Mails an alle möglichen Mail-Adressen geschickt, aber keine Antworten mehr bekommen. Bitte lasst die Finger weg von dieser Firma!!!!!

I have email several times and I get the same bog standard reply saying as we have not heard from you we assume the matter has been resolved. THE MATTER HAS NOT BEEN RESOLVED. My camera is still not working. Buttons not responding. Cannot get it to work have deleted the App several times to see if that would make a difference but it hasn’t. It would be nice if I could get a reply from a human being with a modicum of common sense and and not a robot. I would like a refund as the camera is not fit for purpose. Their after sales service is non existent. I am a very annoyed customer. If I could have given a zero I would have.