SpyfocusReviews of spyfocus.com

Diese Ganoven sollten weggesperrt werden. Schrott Mist Müll. Bin leider auf den Schwindel reingefallen.

An awful company judging by other reviews - after an attempted break in locally - I rashly did a google search by review for outdoor security cameras - foolishly I took what I thought was a 9.8 review on Trust Pilot as read on their advertisment and ordered 3 cameras at a cost of £110.92. On further invesigation (doh) found the genuine reviews on Trust Pilot at an abysmal score of 1. Emailed almost immediately, but was too late? Now going through PayPal Resolution Centre - will return unopened at my cost and will expect a full refund. This company turns over around 74 million according to research - million dollar question if I receive a refund?!

When I noticed that the company had double charged me on some of the items I chose I cancelled the order right away. They stated that it had already been shipped which was a total lie since the only email I received was one that the shipment would be delayed because of my location. I have never received an email stating it has been shipped with a tracking number, which is the option I chose. The company is refusing to cancel the order and just stating I can accept the order and return it. This is not acceptable since they did not even address the double charging of the items. Thanks to this review group I will have enough evidence for the credit company to get my charges reversed.

Returning a camera has been difficult, frustrating, annoying. The company uses a process designed to make you give up. Initially through a series of robot emails I was offered the chance to keep the cameras and be refunded 25 % , then 50% and finally 75%. Persisting I was generously offered a full refund... 19 days after returning cameras by recorded/ signed mail I again had to go through a futher arduous robot generated email trail to finally recieve a full refund as is a legal requirement. My case had been closed...so I had to reopen! The only reason I was successful was through extreme persistance. Returning goods should be simple and uncomplicated. Spyfocus should be ashamed and embarrassed by the way they operate.

2 Mini WIfi Cameras und 2 Micro SD Cards bei SPYFOCUS gekauft und sofort zurück geschickt, auf eigene Kosten, in Originalverpackung. An Adresse in Bremen, wie angegeben. Bis heute keine Rückerstattung!!! Deshalb Ärger mit PayPal, weil ich von PayPal das Geld zurück holte. Die Firma meldet sich nur auf englisch!!! Bestellung und Bestätigung aber auf deutsch. VORSICHT vor dieser Firma.

Seit ca. Einer Woche versuche ich die Camera zurückzugeben . Es gibt immer nur blöde Mail . Vermute Hinhaltetaktik bis die 30 Tage Frist rum ist. Die Xamera bekomme ich nicht installiert. Reseten bringt nichts . Material ist minderwertig. Kann wohl die 50 € abschreiben.

Purchased three Spycam cameras plus flash cards after strong magazine recommendation (which I now realise is fake). Abysmal product not fit for purpose. 'Manual' is a piece of paper, once you can download the app it doesn't work or at least until it has taken your debit / credit card details (which I did not provide). Apple Pay would not work as it didn't trust it. Company claims to be US, everything is Chinese including the poorly translated manual and app and yet they are based in Lithuania. The cameras at 75% discounted rate at £40 are under £10 on Ebay. In fairness they did respond to email and as others found offered me to return with 25% discount. This quickly escalated to keeping the 3 cameras and flash cards (shows the value) and a 75% discount. Strange business model! I figure if I can sell on the flash cards I break even. AVOID AT ALL COSTS.

Poor quality - feel stupid I bought the cameras: made a big ish order … service team efficient at settling claims / making refund offers. I settled on 75% refund v hassle of packing (In original flimsy packaging) and sending back to China… pretty clear not straightforward and at my (Customer) cost! At least I got the refund promptly I guess. The services staff were very efficient. But lost almost £100…