SpyfocusReviews of spyfocus.com

Service is absolutely horrible. There has been almost no communication or proper update regarding my purchase since the payment was made. Immediately after placing the order, I emailed to inform you that the delivery address was incorrect, yet nobody seemed to care or even attempt to help. Instead, I was simply told that the order had already been shipped. How does an order get “shipped” literally minutes after purchase? That makes no sense at all and feels extremely suspicious. It honestly looks like customer support just wanted to avoid dealing with the issue rather than provide actual assistance. I have spent a significant amount of money and the entire experience has been stressful, frustrating, and completely unprofessional. Customers deserve clear communication, transparency, and proper support — none of which I have received. At this point, I seriously regret purchasing from this company. Based on my experience, I would not recommend this service to anyone.

I ordered a camera, then realized in 3 hours it could not be used as there is no wi-fi. I e mailed and requested to cancel. The response was it was already packaged and ready to ship. They said I could return as soon as I received the order. Every day for 7 days I requested tracking information with no help at all. Finally, I called customer service ( a live person) and she immediately canceled the order. So my point is, they are dishonest and good luck trying to get a valid response. The customer service gal was very understanding and helpful, but I do NOT Suggest using this company. Mary

Sehr undurchsichtige Geschäftsgebaren. Es fing schon bei der Bestellung von 3 Kameras an. Ohne einen vernünftigen Warenkorb wurde meine Kreditkarte plötzlich 3-fach belastet. Stornierung der Bestellungen unmöglich. Ich erhielt dann insgesamt 10!!! Exemplare. Der Support ist ein Witz. Mir wurden drei Angebote unterbreitet. Wenn ich die Ware behalte. 1. 25%, 2. 45% und dann 70%. Ich habe 90% verlangt, worauf mir endlich eine rücksendeadresse in Bremen mitgeteilt wurde. Die Rücksendung wurde umgehend veranlasst. Einen Teilbetrag wurde mir bis heute erstattet. Ich habe eine rückerstattungsfrist bis 20.5.26 eingeräumt, danach werde ich Strafanzeige wg. Betruges erstatten. Bleibt zu erwähnen, dass es sich bei den minikameras offensichtlich um billigware handelt. Finger weg vor diesem unseriösen Anbieter !!!!

Werde Anzeige erstatten keine Kommunikation in Deutschland. Email angeblich nicht verknüpft. Kamera wie bei anderen schon beschrieben nach kurzer Zeit runter.

The product did not work as advertised. Difficult to set up and when contacted to return product , company email refused to accept same. When contacted for a refund, the company claimed the 30-day period had lapsed even though they were informed of the non-working product a week after it was delivered. All in all, a big scam!

Have paid around $200AU for 3 cameras. Nothing was delivered , no knocks on the door by a courier, no delivery card in my mailbox. No tracking info provided. All of my emails got robotic or AI generated replies. Requested refund, no reply

Habe Anzeige erstattet, wie von den anderen Betroffenen schon ausreichend beschrieben. Wollte den Kaufvorgang abbrechen , ging nicht zu spät. Geld wurde von meiner Visa Card abgebucht, obwohl ich noch nicht mal eine Bestellung aufgegeben habe. Unglaublich!! Es müssten alle Strafanzeige stellen.

I ordered the cameras based on ads that showed the camera as an A+ and showing it easy to set up and start using. These ads are very misleading. I was able to get one camera paired with my phone using an old 2.5G network but the app had so many popups that it was unusable. It was obvious that this was not the product that was advertised. The phone number on the credit card statement was not in service. Email was the only way to contact them and they won't even talk to you about a return until you take a survey which I now suspect allows a virus onto the computer. At first, I was told there was no order under my email. After I gave them the confirmation number, they offered to give me 25% back. Then 50%. Then 70% all the while I told them that my internet is 5G and these cameras don't run on 5G. (They don't tell you that upfront.) I copied all these emails and filed a dispute with my credit card company.