Spyder Active SportsReviews of spyder.com

Purchased items online but was shipped someone else’s order. The company expects me to do all of the administration to return their mistake, incur costs before they will send me my items. All their mistake, but I have to fix it. More worryingly as part of this process they have suggested I use an incorrect invoice on the customs declaration!!!! I’m now just trying to get a refund…..I fully expect this to be as difficult as the actual purchase & delivery.

We would give them a zero if we could. I bought a winter Spyder jacket for our son in 2020. Within two months of use the armpit linings ripped. We returned per their policy. They couldn’t fix it so offered us a credit to use after September 2021. Tried to use it after that time and it is invalid. Have been trying to get in touch with the company multiple times - no response. The BBB has been unable to help but we have reported it to the CO AG’s office. Spyder will not be on our purchasing list for future ski seasons to come.

When you purchase equipment for an expensive sport like skiing you would like to think a company as popular as Spyder would have excellent customer service. Think again! Spyder wants your business 1 time and has no concern for repeat business or any interest in quality customer service. Do not waste money on Spyder. They only have notoriety because the pay for the Olympic endorsement. Ride your success while you can Spyder! Your 15 minutes are soon to be over.

Spyder has gone down hill! I received pants that were to small. I returned them and asked fo refund. They have stalled the return process for months now. Guess I should of reviewed reviews. I will never bye from this company again. This kind of service is not acceptable. I will tell all who will listen.

I reached out to customer service on black Friday (November 26th) it is now December 16th and as of yet. Needless to say, because of the lack of response I missed out on the sale. I even re-emailed them and stated i had not gotten a response yet and still nothing

Genuinely the worst customer service I’ve received from an online retailer. None of their phone numbers listed online work, their customer service email does not respond to customers, and their brand social media accounts ignore any and all messages and comments from customers desperately trying to get in touch. They were more than happy to take my money but couldn’t provide me with any sort of time frame for shipping and gave me no way to cancel my order. See above: also couldn’t contact them to cancel my order. I had to file a charge back with my credit card company to get my money back.

Returned an item for exchange and never received the exchange. I think their Returnly integration is messed up.

I will start this by saying I have purchased only Spyder products for years and was very happy. That said, I started a warranty claim on February 17, 2021. First, I will say I do acknowledge COVID it’s effects, and give grace. On March 1st O sent in a jacked. On March 21st I had not heard anything and followed up by email. I received a reply on March, 24, 2021 saying they were unable to repair the jacket and asked that I select a replacement. I responded on the same day. I never received the replacement. I followed up several times with no response. Finally, on June 22, 2021 a different representative reached out to me telling me the option I selected was unavailable. We concluded that I would receive a credit to replace it that I could use free September 1st and was given a code. On September 24th, I tried to redeem the code, which did not work. Again, I reached out several times asking for help and explaining the situation. As of today, 11/2 I have not heard from the company with resolution. I did some research today and see something about a possible chapter 11. I am not sure what changed with this company but I am extreme disappointed and frustrated. It is my hope that this review will help someone else. Best of luck.