Spyder Active SportsReviews of spyder.com

Product on website priced at $89.00. received product with new tags marked $79.00. Satisfied with purchase but this leaves a terrible taste in my mouth.

I've ordered the Leader jacket on the Spyder website , it got delivered in 48 hours , I had a question about the fit and the customer service responded in a couple of hours. Great

There is a reason all the reviews for this brand are so low. My Spyder jacket fell apart - the glue or whatever they use to do the pockets have way on all areas around that zips. Spyder just kept asking for proof of purchase of warranty - was bought per covid so no warranty. Wasn’t good enough that I had the jacket complete with their own labels showing age etc. the first guy Quinn as good but then it got passed along. anyway they are really appalling and drag all the communication out then say “because you don’t have the information we requested….” Have worked on retail In the heads offices of LVMH and Estée Lauder value their customers and reputation, it was surprising that Spyder behaved this way. Good news is that their are plenty of other brands .

Actually I want to give 0 stars because if you contact Spyder by mail they just don't respond! Worst service ever! We have always bought ski gear from Spyder for a lot of money but now it's done and we will buy from Bogner where the customer service is great!

So I bought several sets of ski base layer sets. On trying the legs on, the elastic waist band separated from the rest of the garment. I would have taken them back to the seller but they are no longer there and I am on a ski trip in Italy - yes, bought expensive kit which falls apart, and when I go on the web site to contact customer services it states that only outer garments are covered by their warrantee. I’m not even sure that that is legal. Do not buy from spyder… It would be a zero from me if the system allowed it. Appalling.

So i bought a jacket from an official Spyder reseller. The jacket was produced in 2018. Looked great and like it. I wore it for one week and then had the next season cancelled due to Covid. Before i wore again i washed it on a low 30 degree wash cycle ( less than the 40%) on the label. It looked fine when i took it out but at the airport, i noticed it started to fall apart. All the glue around the pockets gave up and the jacket is now useless. Will never touch Spyder again. Poor quality behind the style and branding!

I am so disappointed and upset that I have spent $80 on shipping AND still am out $400 for a snowsuit that has not been refunded yet. There is NO human being associated with their customer service. No one to call and speak to. It’s criminal. I intend to follow up and to tell all my students and friends and family about what happened.

What an awful company. I've been trying to get a response from their customer service email for over a month. They will not respond. I've reached out to all social media channels and they do not respond. I contacted the BBB, and they can't get a response. This is the worst company I've ever had to deal with. I had simple questions on price adjustments and needed help with a return. They just take your money and run. Don't be fooled by the Olympians wearing their items. Do not buy from Spyder. If you need help, they'll ignore you.