Spyder Active SportsReviews of spyder.com

Spyder has no customer service — call the phone number they supply and get a message that they are not taking phone calls and to use the customer service email they supply (message also says emails will mostly be answered within 24 hours). In my case they charged sales tax on a ski jacket i bought. Shipping address was Massachusetts and Massachusetts does not charge sales tax on clothing. No response after 10 days - they did send the coat. I would send the coat back but it’s clear there is no customer service! Im guessing they would get the coat back and not refund my purchase price.

Bad marketing and customer service from Spyder. As a person who buys loads of Spyder gear I am extremely disappointed that Spyder US are offering highly discounted sales prices on their ski jackets which are not reflected on Spyder EU website. I reached out to Spyder EU and they couldn’t even be bothered to reply to me. Very poor all round. All I want to do is buy a Spyder ski Jacket from Spyder EU at a similar price to what they are offering on Spyder US website obviously taking into account currency exchange rates.

Product on website priced at $89.00. received product with new tags marked $79.00. Satisfied with purchase but this leaves a terrible taste in my mouth.

Spyder make great sports clothing, sadly that doesn't mean they run a great website. Summary, If you live in the US I'm sure you'll be OK, others should buy locally. I was excited to find that Spyder offer free international shipping for orders over a certain amount. First I ordered a jacket to take on a ski trip with plenty of time to get it. I waited, waited, finally after 10 days contacted them to receive a reply saying, "sorry that item is out of stock - didn't we tell you? " Frustrated I ordered another jacket and confirmed that it really was in stock with their support. I was careful to make sure the price was below the 150 euro import allowance for Europe so I'd have no customs problems. For some reason Spyder then put a higher value on their customs declaration (I paid 147 with delivery they put ~ 165 euros), so the jacket gets caught up in customs who demand 44 euros in tax and "fees" (fees being money for them to tell me that i owe them tax). I contact Spyder to ask them why the different price and inform them it's not been a great experience, they reply suggesting I'm lying about customs and that anyway, I should open a dispute with the tax office. Naturally I went and bought a different jacket locally. I've given them 2 stars because their products are good, but their site and support is terrible. Having dealt with them I suspect getting warranty support will also be difficult.