Spyder Active SportsReviews of spyder.com

Brutal Bought a pair of L ski pants. Three weeks later they told me they were out of stock and said they would refund me. I never heard back from them. Zero customer service and the phone number listed is BS: no one ever answers. Buyer beware!!

worst company ever! they will haves sales but not enough stocks, it happened 2x, I purchased a jacket and was billed, I haven't received any email notification of the tracking number, I had to hunt down customer service, no reply on the chat and email, was on hold for the call for a long time, when I finally get a hold of them, they said no more stocks! so why have sales with no stocks? They scam you until you forgot you ordered something and not get it.

Don’t ever get a response from contacting customerservice at ecom.spyder Very poor service!

THIS COMPANY IS SCAM WEBSITE!!! DO NOT BUY ANYTHING ONLINE!!! YOU WILL LOSE YOUR MONEY!!! YOU CAN'T GET A HOLD OF ANYONE!! IF YOU DON'T BELEIVE ME TRY CONTACTING THEM FIRST... YOU WON'T BE ABLE TO...

Here's another company to add to the sh#t list! I sent an e-mail to customer service asking for their number because i told them i hate typing and no response. Then i sent another e-mail saying that my jacket is ripped at the seams and it was never worn which clearly states on their website that they cover poor craftsmanship but it's a lie. Don't order anything from them they don't stand by their products and they will just ignore your e-mails.

I placed an order and the customer service was a disaster: they don’t allow changing the shipping method, don’t let you cancel, don’t answer calls, and lie about the shipment status. Not recommended at all – very unprofessional company.

Their clothes run small. First purchase didn’t fit. No refunds or exchanges! No new customer! Their shipping costs are a rip off too !

If there was an option to leave a zero star review, I would. The Spyder team's customer service is appalling. Full disclosure - over the past fifteen years, I have purchased dozens of ski jackets, ski pants, base layers, etc from Spyder. It is the only ski apparel my three boys wore growing up. While I've never had an issue with the apparel, this is the first time I've interacted with their customer service team. For starters, there is no working phone number to contact the team. Of the two phone numbers listed, one goes to a telemarketing agency (303) 544-4000; and the other goes to an unidentified voicemail mailbox that is full. I tried the live online chat feature on their site, and the message said a rep would respond in a couple of hours. I emailed customer support and the response I received was a head scratcher. Today's order contained six items that were all discounted as part of Spyder's Labor Day sale (marked final sale). I have no issue with a final sale and understand there is always a risk something may not fit, product descriptions sometimes vary and pictures aren't always an exact match. While frustrating, this is a risk that I am willing to accept. Here's my issue. One of the items I purchased was a $500 Mens ski jacket . I bought this same jacket for another one of my kids less than two weeks ago. With today's purchase, I accidentally chose blue (instead of black), which was what I intended to purchase. I recognized the mistake immediately and frantically tried to contact Spyder by phone, email and live chat. Here is the exact conversation. I'll leave it to the reader to make their own judgment on whether they want to continue purchasing from this company. Sadly for my family and me, it's a no! Hi, I just placed an order but I need to change the color of one item. They are final sale so I need to contact somebody asap. I tried to find a phone number for Spyder support, but none is listed. Please contact me so I can swap the mens Tripoint jacket (s) in blue for the mens tripoint jacket in black (s). Hello XXXX, Thank you for reaching out to Spyder Customer Support. Unfortunately, once an order has been placed, we are unable to modify its contents, as our warehouse processes orders quickly. All sales are final, and no changes are allowed after purchase. Best - Spyder Customer Support Octavio Thank you Understood. But I sent this email less than a minute after the order was placed. We are very good customers - check our purchase history. Thank you.