Spyder Active SportsReviews of spyder.com

I am sharing a very concrete experience with a Spyder jacket. The jacket was in excellent condition, with no damage or issues. At the end of the ski season, I washed it exactly following the care label instructions (30°C machine wash). Result: the jacket was essentially destroyed. All pocket seams failed at the same time, and the internal linings detached across multiple areas. This was not a minor issue, but a complete failure after a standard wash. A product should not become unusable simply by following the manufacturer’s instructions. I contacted customer service, shared photos and full details. The only solution offered was a paid repair, involving shipping, additional costs, time, and no guarantee on the final result. In practice, not a real solution. After I explained why this was not reasonable, I received no further reply.

Ordered 2 items. Was given a delivery date of 3/24. Received 1 item on 3/23. No information re:second item. No expected delivery date but they charged me for both when I placed the order. Called the customer service number and got a message not accepting messages and hung up. Sent an email to customer service and got no response. I guess the next step is to call my credit card and cancel the transaction. Great clothes, lousy service.

Spyder has no customer service — call the phone number they supply and get a message that they are not taking phone calls and to use the customer service email they supply (message also says emails will mostly be answered within 24 hours). In my case they charged sales tax on a ski jacket i bought. Shipping address was Massachusetts and Massachusetts does not charge sales tax on clothing. No response after 10 days - they did send the coat. I would send the coat back but it’s clear there is no customer service! Im guessing they would get the coat back and not refund my purchase price.

Worst customer service ever I completed a survey and was supposed to receive a gratuity sock email several days after I did not receive the email for 2 1/2 weeks and only after pestering Spyder. I then received the email and tried to apply the code for the free socks and it didn’t work. I continued to email and was then told it’s only specific to one pair of socks. I then again continued to try to redeem the socks and repeatedly emailed Spyder indicating the code provided to redeem the socks, does not work eventually after another week the informed me that the code is only applicable to United States customers something that was not outlined during the initial survey that was provided absolutely preposterous customer service. They can’t even provide you simple details in one email. It took me over three weeks in order to determine that the offer is invalid to anybody outside of the United States they then suggested to me that I purchased socks and they would refund me for the socks, but no, I’m not paying exorbitant amount of shipping to receive something coming from the United States according to Spyder the only country that apparently matters to them is United States citizens there is more in the world than the United States and from now on I will not be purchasing any products from spider. I am 52 years old have purchased well over $20,000 worth of items during the course of my lifetime and will not continue any longer. It’s not products that retain customers any longer it’s customer service all the product products are typically made in the same locations so if your customer service is pathetic, so is the company.

Not customer service. And all contacts are auto ai repeat. Be warned the are not a trusted brand like they are used to be. Its a design company and sale the product trough storage house that help sale there product with no backing by the company.

Buyer Beware! Don't order from them. They fail to meet delivery times. They charge you for an overnight and after placing the order and paying extra for shipping they inform you it will arrive a week later. No one answers the phone EVER. They refuse to cancel an order once it's place in spite of it not shipped yet. They will not refund if the product is on-sale. I finally put a stop payment with my bank. Worst manufacture customer experience. Go to Helly Hansen or elsewhere! Deceptive practices.

An expensive child's Sypder jacket -didn't even last one month. Not washable and looked like a dog's breakfast. I ended up contacting Spyder in November asking for help and it took until now to hear from them. Of course, I ended up buying a new coat as my son could not wear the jacket. Spyder said the warranty did not cover this and that -but a child's coat should have good wearing fabric and be easily washed. So disappointed with this brand - going back to Columbia and Healy Hanson. Bye Bye Spyder

I am writing to report a serious safety issue with a pair of Spyder pants I recently purchased. While wearing the pants, I was injured when a sharp object pierced my skin. Upon inspection, I discovered what appears to be half of a broken sewing needle embedded in the joint area of the pants, likely left there during the manufacturing process. This caused me physical injury and could have resulted in even more serious harm. This is extremely concerning, as clothing should never pose this kind of danger to the customer. This company is not taking responsibility for a manufacturing problem. They pretty much told me they can do anything about it.