Spring Step Shoes Reviews | Read Customer Reviews of springstepshoes.com

Spring Step Shoes Reviews | Read Customer Reviews of springstepshoes.com

Spring Step Shoes reviews

520 approved reviews, newest moderated first

Marina L.
Feb 12, 2026
My credit card was charged Twice and they cancelled my order
If I could give them zero stars I would. I ordered a pair of boots and they charge me twice my credit card. After that, I got an email saying that my order had been canceled. I called customer service and they haven’t given me my money back. BEWARE!
Response from Spring Step ShoesFeb 12, 2026
Hi Marina, We’re very sorry to hear about your experience and understand how frustrating this situation must have been. Please know that we did everything in our power to assist you, including reviewing your order and working to ensure that any refund due was processed correctly. If there’s still an unresolved issue, we encourage you to contact us directly so we can make sure it’s fully addressed. Your satisfaction is very important to us, and we truly appreciate your patience.
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Juan R.
Feb 10, 2026
Horrible !
Horrible !! placed on order with them and they shipped it with FedEx. Driver dropped it off at the wrong house. First they asked me to walk around the neighborhood and ask my neighbors if they had the package. Than they made me wait an additional week to file a shipping complaint, and they would forward to FedEx while I had to wait 21 days to until FedEx made a determination. Word of advice you something from them online they don't want assume responsibility for their shipping.
Response from Spring Step ShoesFeb 11, 2026
Hi Juan, We are very sorry to hear about your experience, and we truly apologize for the frustration and inconvenience this situation has caused. We completely understand how upsetting it is when a package is misdelivered, and we are sorry this has been your experience with this order. As we mentioned in our previous email, since you purchased FRS+PP, your case is being handled with priority and will be resolved as quickly as possible. We truly value your feedback and appreciate you bringing this to our attention. If there is anything further we can assist you with, please do not hesitate to reach out.
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Vickey H.
Feb 5, 2026
Easy return and replacement.
Easy return and replacement.
Response from Spring Step ShoesFeb 5, 2026
Hello Vickey, Thank you for your 5 Star review! Your feedback is greatly appreciated, and we’re so glad to hear that your return and replacement experience was easy. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team
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Deborah D.
Feb 4, 2026
The staff at the store is amazing
The staff at the store is amazing. So helpful in every way. I know I purchase more due to their suggestions.
Response from Spring Step ShoesFeb 5, 2026
Hello Deborah, Thank you for your 5 Star review! Your feedback is greatly appreciated, and I’m so glad to hear that our staff has been helpful and that you’re enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team
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Jaz
Feb 4, 2026
Excellent customer service
Excellent customer service! I had a special order and I was informed about my order every step of the way! Will definitely buy from this company again!
Response from Spring Step ShoesFeb 4, 2026
Hello Jaz, Thank you for your 5 Star review! Your feedback is greatly appreciated, and I’m so pleased to hear that you had a great experience and are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day! Best Regards, Yve Spring Step Shoes Customer Care Team
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Melinda A.
Feb 3, 2026
Getting Spring in my Step!
I love the Ladies that work there. I love all the different styles of shoes. And I love the Sample shoes!!!! I get compliments everywhere I go! Spring Step shoes gives me that special spring in my step!!!
Response from Spring Step ShoesFeb 3, 2026
Thank you for your wonderful review! We’re so glad your new shoes are making you happy. Your feedback inspires us to keep delivering great styles and service. We truly appreciate you and can’t wait to help you find your next favorite pair.
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Judith C.
Feb 3, 2026
Customer service
I love my shoes. I feel that there is always the possibility of something going wrong. A company should be evaluated on how they handle a problem not that there was a problem. I had an issue and Spring Step rates a five on how they handled it. I am completely satisfied
Response from Spring Step ShoesFeb 3, 2026
Hello Judith, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
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busola O.
Feb 2, 2026
Comfortable shoes
Mum and her friends love their shoes. They were comfortable
Response from Spring Step ShoesFeb 2, 2026
Hi There, Thank you for your 5 Star review! Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes. If there is anything else that I can assist you with, please do not hesitate to reach out. Have a wonderful day!
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