Sheila K.
27 minute call to see why claim was…
27 minute call to see why claim was denied and he still needs more time. Almost 24 hours later, Albert NEVER EVEN CALLED ME BACK. He threw out a pre-existing date of 2022 with nothing to back it up. I will be canceling this policy since you want to reject a legitimate $700+ hospital bill.
Response from Spot Pet InsuranceJul 18, 2024
Hi Sheila, we understand the frustration when claims are denied. Much like other providers, our plans don’t cover conditions showing signs before your coverage starts, as documented by your vet. For further assistance, please call our team at 1-800-905-1595 (M-F 8am-8pm).