Spot Pet InsuranceAmerica's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Excellent
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11,960 approved reviews, newest moderated first
Cynthia C.
I didn't need SPOT until my dog's leg was injured. And then it was a flurry of visits, X-rays, and medications. SPOT processed my claims and paid quickly. In addition, I received an EOB for each claim explaining how they arrived at the payment.
Response from Spot Pet InsuranceJun 25, 2025
Hi Cynthia, thank you for your positive review! We're glad we could be there to support you when it mattered most. ~ The Spot Family 🐾
LovingSarasota
A puppy cannot have a preexisting condition. It's a puppy. We literally got our puppy at 8 weeks old and got insurance a month later. It's a healthy little puppy. Moreover, "diarrhea" is not a preexisting condition. It's a "symptom" and it's "caused" from different conditions!! I guess "bleeding" is a preexisting condition too. The good reviews of SPOT must be fake. Sort by one star and do your research there. Every claim you have will be denied.
Response from Spot Pet InsuranceJun 30, 2025
Hi there, we understand the frustration when claims are denied. Much like other providers, our plans don’t cover conditions showing signs before your coverage starts, as documented by your vet. For further assistance, please call our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST).
Nomesscara N.
I have never use my insurance but for the first time I did, and they were very helpful and responded quickly no questions asked, I’m so happy to have this insurance for my Toby baby❤️
Response from Spot Pet InsuranceJun 24, 2025
We're happy to hear that our support was helpful and responsive during your first time using your insurance. We appreciate being a part of the Spot Family! 🐾
Ida S.
Very easy way to submit for reimbursement. We only had a check up and I received the funds within a week!
Response from Spot Pet InsuranceJun 24, 2025
Hi Ida, we're so glad to hear that submitting for reimbursement was easy! Thank you for sharing your experience. ~ The Spot Family 🐾
Kristen R.
The company did exactly what was advertised! I received 80% back after paying over 8 thousand in vet bills for an emergency surgery. The process was quick and easy, and I received the money within a few days of filing my claim.
Response from Spot Pet InsuranceJun 24, 2025
Hi Kristen, we're happy to hear that the process was quick and easy. Thank you for sharing your positive experience! ~ The Spot Family 🐾
Mary E C.
My Pups really enjoyed having treats to distracted them While getting a wellness check up and their shots.The nurse and doctors are really kind and gentle with my 2 Pups. Thank You for the food from the pantry for my Pups.Mary E Costilla and Baby & Scooby
Response from Spot Pet InsuranceJun 24, 2025
Hi Mary, thank you so much for your wonderful review! We are glad to hear your pup is doing better, and are grateful we could be there to support you when it mattered most. ~ The Spot Family 🐾
Zack S.
This company stalked this review and attempted to get my personal information. I say dont like what u see, be better. Dont silence your victims. The pettiness of a billion dollar company. And they edit their reply daily lol. This is spot pet insurance. I find that this spot pet insurance company will chase down negative reviews and then accuse whatever company including trustpilot of defamation if they keep honest negative reviews, even though it's completely legit and even if u remind them of 1st amendment rights. This company failed to process completely legitimate claims on a brand new puppy and then jerked me around and refused to speak to me. I had to get the BBB involved. They were extremely difficult and dishonest.
Response from Spot Pet InsuranceJun 25, 2025
Hi Zack, Thanks for sharing your feedback. We’ve requested your information so we can escalate this to our team for further assistance. We take all reviews seriously and are committed to addressing each concern thoroughly. In order to look into this and provide support, we do need your email or account number to locate your details. We’re here to help and hope to resolve this for you as soon as possible.
James O.
Submitting claims has been very simple and straightforward and the Spot Pet Insurance has promptly and professionally processed all of my claims to date.
Response from Spot Pet InsuranceJun 24, 2025
Hi James, we’re so glad you had a positive experience! Thanks so much for being part of the Spot family. 🐾