Spot Pet InsuranceReviews of spotpet.com

Super fast and fair

I spent months comparing different insurance options before choosing Spot, and I’m so glad I did. The coverage is clear, the claims process is simple, and reimbursements come quickly. Having both accident and illness protection gives me peace of mind, and I love that I could customize the plan to fit my budget. My dog had an unexpected surgery recently, and Spot saved me from a huge financial burden. Highly recommend to all pet parents.

All 3 of my dogs have Spot, i’m new to them no issues so far. They have an app which is easy to use and maneuver around. So far Love it.

Review of my claim was quick and funds deposited into my bank account within a matter of days. I've never had pet insurance before so this was a positive experience.

I filed a claim for my 7-month-old puppy at the end of August. When I was notified that additional information was needed, customer service informed me to get full notes from my vet and email them. My claim was denied because medical records were required for at least a full year, which didn’t make sense. After two weeks of no response, I called again and was told the claim would be reopened. However, after another week and a half, I was informed that the claim was not reopened. Finally, a third rep reopened my claim and ensured a follow-up. When I received a denial a few days later, it stated that I only had accident coverage instead of both accident and illness. I understand this, but why wasn’t this included in the original denial? Due to the poor customer service and inconsistent responses, I’ve canceled and gone to another service.

Easy claim process. Quick processing and direct deposit of our reimbursement. Was expecting a hassle based on history with previous pet insurance company for a different dog. Previous insurance company always managed not to pay a claim. SPOT is fantastic. Thank you for living up to my expectation for a pet insurance company!

Spot is very quick to respond to claims

Very easy to submit a claim. Prompt reimbursement of claims.