Spot Pet InsuranceReviews of spotpet.com

Response to questions was good. Explanations of claim were explained well.

Was super easy to file a claim for my kitty when he was injured, received my refund about 2 weeks after submitting. They covered everything they said they would with accordance to my policy. 10/10

So far my claims have been honored on a timely manner and I always get a quick response when emailing or calling which is very unusual these days in customer service!

Great turnaround time for reimbursement but would like to see higher levels of reimbursement for covered procedures/vaccinations. Only 38% of my visit were covered.

Service has been great. My claims have been processed and approved within weeks. Thank you! 🐶

My cat got sick I took her to the emergency vet and a few follow apoitments too when I did the claim they respond to me and refound the money after my copay. So I thk you so much that this transaction was fast that inspected

I like having the insurance for my family member but I dont understand why when I submit a claim I receive an email from the claims department that my claim is missing something. I am only told my paperwork is missing something and incomplete. After I reply asking for clarification and pointing out that I included the invoice from the Vet I then receive another email a couple of days later approving my claim but not telling why I received the initial email. Otherwise the process is easy.

It works as advertised. There are some potential points of annoyance (i.e. “previous balance” won’t be covered even if it’s part of the same procedure/invoice being subitted) so you need to make sure you understand the rules. But overall, I’ve been satisfied with the service. Worth noting is that it’s also fairly expensive so it’s entirely possible for the cost over time to be more than the rebates issued.