Spot Pet InsuranceReviews of spotpet.com

Although I had issues using the app to complete my claim, it was easy and completed quickly

I have had two times where my dog had an accident and it was simple to submit a claim and was fairly fast.

The process is so easy ..I just upload the visit docs and I wait for a determination..Also,I feel the cost is reasonable. My cat visits this past year have been quite expensive and I would have paid large vet bills out of pocket if I had not been covered by spot..Im glad I decided to go with this insurance..I feel confident that I'm doing my best to care for my cats health without the fear of catastrophic vet bills

Very prompt processing and payment by direct deposit. Large deductible makes it difficult to collect smaller amounts. Ideally pet policies should have smaiier or no deductible. Deductibles, copayments and substantial monthly premiums really minimize insurance payments for pets unless the charges are for a catastrophic vlaim.

Their policy is not clear on how to determine incurable conditions and that they are not covered under the preventative plan. The entire insurance industry is a scam and they are one of the front runners. Their phone rep informed me the reason for claim denial was because the condition is incurable and hence not covered while in their explanation of benefits it’s stated that the claim was made within the 180days of getting the insurance and that’s why it was denied. So which is it?!?! Taking all of this into consideration I’ve decided to take my business elsewhere. Never received a penny on any of my claims. They always had some made up reason to deny coverage. SHAME ON THEM!

Intuitive, easy-to-use, and incredibly quick at processing claims, Spot has been so great to have. My dog has had a few additional medical procedures, and I have never gotten any pushback on claims I filed, but a timely and relatively big reimbursement, at a pretty affordable/competitive monthly rate. It's been such a relief. Worth every penny!

I have only submitted my first claim. It was easy to submit. The response from Spot was quick. The payment of the entitled funds was also quick. So far very pleased with the company. I did speak with two separate agents when I had a question. Both were polite, professional and responded clearly.

Awful company . They will scrutinise your dogs medical records to attempt to discredit your claim even when the current symptoms have nothing to do with earlier problems with another insurer. They knocked back my claim for £750 and they also refused a claim made by my mother in law for over £1500. Avoid at all cost