America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
spotpet.com
Website
spotpet.com
Category
Insurance
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Spot really lives up to their word. I can sleep at night knowing Spot has my furball covered. I was looking for a comprehensive healthcare for my furball after another leading provider terminated their comprehensive healthcare in California. I am so glad that I found spot. My boy is happy and healthy! Thank you.
Response from Spot Pet InsuranceFeb 27, 2026
We love hearing this, thank you for sharing! Wishing you and your fur family good health.
IG
Ilene G.
It was a very simple process to submit…
It was a very simple process to submit my claim. I was already very stressed and upset because Holdie was hurt. This process made things a lot easier
Response from Spot Pet InsuranceFeb 27, 2026
Hi Ilene! We're delighted to provide you with the peace of mind that comes from knowing your pet's health is in good hands (and paws). If you ever have any questions or need assistance, we're here to support you. 🐾
FT
FT
Not responsive
Not responsive, have to keep checking into. app for information. Coverage for cost has not met our expectations
Response from Spot Pet InsuranceFeb 27, 2026
Hi there, we are sorry to hear you are not happy with your coverage. For specific concerns regarding your claim please call our customer service team at at 1-800-905-1595 or email us at [email protected] so we can best assist
CO
Cynthia O.
Caring people to help with claim
Caring people to help with claim
Response from Spot Pet InsuranceFeb 27, 2026
We’re delighted to hear about your positive experience with our pet insurance, Cynthia! Thanks for choosing Spot to protect your furry family.🐾
LR
Leonard R.
An honest player in the PET INSURANCE WORLD.
Responsive acknowledgement to my claims recently submitted and completed. A company that stands behind their contractual agreements. Will continue to renew coverage for my German Shepherd for his remaining years.
Response from Spot Pet InsuranceFeb 27, 2026
We love hearing this, thank you for sharing, Leonard! Wishing you and your fur family good health.
JP
Jill P.
I only had to send my claims in and the…
I only had to send my claims in and the processed quickly!!! That is good service!
Response from Spot Pet InsuranceFeb 27, 2026
We’re delighted to hear about your positive experience with our pet insurance, Jill! Thanks for choosing Spot to protect your furry family.🐾
AM
Amy
Fast and Hassle Free
Very easy to use and submit! The reimbursement was quickly processed.
Response from Spot Pet InsuranceFeb 27, 2026
We love hearing this, thank you for sharing, Amy! Wishing you and your fur family good health.
ER
Erin
Don't believe the 2-4 day reimbursement website claims
My puppy had to be hospitalized for an unknown illness. Spent an entire week and thousands of dollars, with the peace of mind that I had coverage from Spot and I'd be reimbursed within 2-4 days, according to their website.
Cut to 4 weeks later, and they can't tell me what's missing, what the status is, or if I'll ever see the $6,000+ dollar reimbursement one page of my account says I've already been reimbursed (spoiler alert: I haven't received any of that, at all). I've reached out to them multiple times for clarification, but they don't seem interested in actually solving the problems, just in ushering folks off the line.
Thankfully, my puppy is ok, but I can help but think about if it hadn't turned out well, if I'd be fighting with them to get them to honor the coverage I pay for, while also grieving the loss of a pet. Can't in good conscience recommend this. Buyer beware.
Response from Spot Pet InsuranceMar 2, 2026
Hi Erin. We continually strive to deliver the best experience and apologize if your recent experience with us have fallen short of that. We’d like the chance to clarify anything you may be frustrated about and encourage you to call our team at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST).